Customer Relation Management - Bank Al-Faysal vs Bank Alfalah

Customer Relation Management - Bank Al-Faysal vs Bank Alfalah 

 

Banking Sector In Pakistan

What Is Bank?

In simple words we can say that bank is a pipeline through which money moves into and out of circulation. Bank accepts deposits and repays cash to its customers on demand. The bank borrows money at a lesser rate of interest and lends it to the borrower at a higher rate.

Banking In Pakistan

Pakistan has indeed unique banking history commencing as were from a scratch at the time of Pakistan of this subcontinent. However it soon comes over its extra ordinary banking problems and by the grace of Allah we have a stable banking sector.

Structure Of Banking History

GTE present structure of banking industry to a great extent Is the reflection of an on going financial sector reforms it is due to the de nationalization and privatization of the industry. Number of Pakistani and foreign banks has increased significantly this Competition and has significant impact on banking industry the view is under,

1-   The Pakistani commercial banks now emphasize on universal type of banking by adding more and more functions of merchants as well as (easing while foreign banks were engaged in foreign banking and are now concentrating on retail business

What is CRM (Customer Relationship Management)?

A central goal of every business is to serve its customers. For as long as there have been merchants, success or failure has hinged on this simple rule. Customer Relationship Management (CRM) is a way of using technology to do just that.

There are many pieces of software available that offer customer relationship management features, but in reality, CRM goes beyond software implementation. It's a business strategy that often involves using multiple pieces of software, as well as implementing policies that promote

(1)  The collection of customer information,

(2)  The use of that information by individuals throughout the company in order to maximize customer service and increase sales.

The customer relationship management system is an enterprise system, which means that it spans multiple departments. Virtually all departments within a corporation have at least some indirect access to customers, or customer information; the goal of CRM is to collect that information in a central repository, analyze it, and make it available to all departments. For example, a company's call center may have a "screen pop," a small application that is connected to the phone system. This application, which is a type of CRM, automatically senses who is calling, and by the time the agent answers the phone, produces a screen on the computer that lists important information about the caller, such as what they have purchased in the past, what they are likely to buy in the future, and what products the company may have available that would go well with what the customer has already bought. This "screen pop" is made up of several bits of information from different databases; it may draw on information from the accounting department to show the agent what their current balance may be; it may draw on information from the sales department to show what has been purchased recently, and it may draw on information from the credit department to show the agent what terms can be offered.

Faysal Bank

History:

                        Faysal Bank started operations in Pakistan in 1987, first as a branch set-up of Faysal Islamic Bank of Bahrain and since 1995 as a locally incorporated Pakistani bank under the present name of Faysal Bank Limited. On January 1, 2002, Al Faysal Investment Bank Limited, another group entity in Pakistan, merged into Faysal Bank Limited which resulted in a larger, stronger and much more versatile institution. In fact it has the highest share capital amongst private banks in Pakistan and is amongst the largest in terms of equity.
Faysal Bank Limited is a full service banking institution offering consumer, corporate and investment banking facilities to its customers. The Bank’s widespread and growing network of branches in the four provinces of the country and Azad Kashmir, together with its corporate offices in major cities, provides efficient services in an effective manner.

Mission statement

Faysal Bank shares its mission statement with the DMI Trust. Our mission being “The introduction of a just and equitable financial system by being a world class multi-purpose financial institution, providing a range of specialized services, working on Shariah principles

Board of directors

H.R.H Prince Mohamed Al Faisal Al Saud	Chairman
Farook Bengali	President & CEO
Khalid Abdulla Janahi	Director
Dr. Said Sa'ad Al-Martan	Director
Ziad H. Rawashdeh	Director
Sanaullah Qureshi	Director
Shahid Ahmad	Director
Tariq Iqbal Khan	Director (NIT Nominee)

Executive committee

Executive Committee
Khalid Abdulla Janahi	Chairman
Farook Bengali	Member
Ziad H. Rawashdeh	Member

Islamic modes of financing

1-Morabaha

This is a mode of sale and purchase of commodities. The agreement is made between the Bank (B) and a Customer (C), whereby B purchases a commodity and sells the same to C on a deferred payment basis. The essential features of the Morabaha are:

1.    Existence of a tangible commodity/asset of which physical possession can be taken before use or consumption.

2.    Such commodity or asset has to be acquired from third party (commodity/asset already in the possession of C, cannot form basis of the agreement).

3. B sells the commodity/asset to C.

1. A Local Purchase Morabaha (LPO):

1.    Bank (B) and the Customer (C) sign a Morabaha Agreement.

2.    C submits a request for purchase of commodity/asset by specifying quality, quantity and price.

3.    B appoints an agent under an Agency Agreement (who could be C) to purchase the asset/commodity on behalf of B.

4.    The Agent purchases the commodity under a Purchase Order from third party after obtaining disbursement from B through Receipt and submits a Declaration to this effect.

5. B sells the commodity/asset to C on a cost plus profit basis and the parties agree on a Purchase Price and Due date.

1. B Morabaha Imports (PAD):

1.    Bank (B) and Customer (C) sign a Morabaha Agreement.

2.    In terms of the Morabaha Agreement, B appoints C as its Agent through an Agency Agreement to import commodities from time to time.

3.    C submits an application to establish letter of credit and B opens it.

4.    Upon negotiation, B creates an advance in the name of C, value payment of funds to the beneficiary.

5.    Upon receipt of documents and arrival of goods, B and C enter into a Morabaha through a declaration submitted by C. Such Morabaha can be spot, where C pays immediately to retire documents or on a deferred payment basis, if C wishes to pay later.

6. In case of deferred payment, C signs a promissory note for the purchase price agreed and B releases the documents.

Ijarah (leasing)

Customers (C) use Ijarah financing mainly for financing purchase of plant and machinery. If assets subject to lease are to be freshly acquired, Bank (B) may appoint an agent (could be C) to do so on its behalf. If C has already acquired the equipment, B will purchase it from C and lease it back.

1.    B and C sign a Lease Finance Agreement whereby C agrees to take on lease from B for specified assets for an agreed tenor.

2.    B appoints an Agent for acquisition of assets, if not already in possession of C.

3.    B intimates C of acquisition of assets and delivers to place specified by C.

4.    Term of lease starts from C takes possession of assets, whether constructive or physical.

5. C pays a monthly, or quarterly rental to B for the use of the assets and by virtue of the agreement, becomes owner of asset only after paying a nominal lease end value.

Musharakah

Under Islamic jurisprudence, Musharakah means a joint enterprise formed for conducting some business in which all partners contribute financially and share the profit as per pre agreed upon ratios, while the loss is shared according to the ratios of financial contribution of each partner. The Musharakah is an ideal alternate to replace interest based lending with far reaching effects on both production and distribution of capital.
Profit sharing ratios in a Musharakah depend entirely on the estimated profit the business is able to generate.
The Musharakah is a relationship established, by the parties, by mutual contract and therefore all necessary ingredients of a valid contract must be present.
The risk of loss inherent in this mode of financing, ensures that the Bank fully satisfy itself as to the profitability and feasibility of the business venture as well as to the integrity of its Musharakah partners.

Modaraba

This is a kind of partnership where one partner gives money to another for investing it in a commercial enterprise. The investment comes from the first partner who is called "Rabb-ul-maal" while the management and work is an exclusive responsibility of the other, who is called "Modarib" and the profits generated are shared in a predetermined ratio.

There are two types of Modaraba namely:

1.    Al Modaraba Al Moqayyadah: Rabb-ul-maal may specify a particular business or a particular place for the Modarib, in which case he shall invest the money in that particular business or place. This is called Al Modaraba Al Moqayyadah (restricted Modaraba).

2.    Al Modaraba Al Mutlaqah: If Rabb-ul-maal gives full freedom to Modarib to undertake whatever business he deems fit, this is called Al Modaraba Al Mutlaqah (unrestricted Modaraba). However, Modarib cannot, without the consent of Rabb-ul-maal, lend money to anyone. Modarib is authorized to do anything, which is normally done in the course of business. If they want to have an extraordinary work, which is beyond the normal routine of the traders, it cannot be done without express permission from the Rabb-ul-maal. Modarib is also not authorized to:

1.    keep another Modarib or a partner

2.    mix his own investment in that particular Modaraba without the consent of Rabb-ul-maal.

Products and services

Products:

The Faysal sahulat account

You may open a Faysal Sahulat Account with a minimum balance of Rs.5,000/- only. The account has unlimited transaction facilities. As a special feature of this account, with a monthly average balance of only Rs.300,000/-*, you may avail the following banking services absolutely free:

Countrywide cash withdrawal facility Minimum transactional amount Countrywide cash deposit facility Minimum transactional amount Pay-orders per year Cheque leaves per year Demand Drafts drawn on FBL, local network Small Locker (Where available) ATM Card

365 withdrawals per year Unlimited Unlimited Unlimited 365 365 365 per year 1 1

The Faysal saving accounts

You may open a Faysal Savings Account with only Rs.10,000/-. There is no restriction on the number of transactions in this account and you get your profit every six months. This account gives you a progressively better profit as the amount in your account grows. Profit will be subject to deduction of Withholding Tax and Zakat as per applicable rules.

Rozana munafa account

Why let your money sit idle in a current account when you can profit everyday? To provide simple solutions for businesses and individuals, Faysal Bank’s Rozana Munafa Account offers the perfect combination of savings account matched with the flexibility of a current account. You can open this account with a minimum balance of Rs.200,000/-.
To avail high profits the Rozana Munafa Account offers you a tiered profit structure. Your profits will be calculated each day at the month's average balance, profit will be disbursed every six months and will be subject to Withholding Tax and Zakat as per applicable rules. The higher your deposit, the higher the profit.

Rozana munafa plus account

To provide the best possible returns for individual, corporate and business customers, the Rozana Munafa Plus account, offers you the opportunity to earn profit everyday. “Get the advantages of a term deposit with the convenience of a savings account and the flexibility of a current account.” You can open this account with a minimum balance of Rs.500,000/-. To avail high profits we offer you a tiered profit structure. Profits will be disbursed every month and will be subject to Withholding Tax and Zakat as per applicable rules.

Faysal premium & extra premium account

This group of accounts is specially designed for high value deposits with very attractive rates of return and special terms. For further details, please contact the Branch Manager at any branch of Faysal Bank near you.

Basic banking account

You may open your Basic Banking Account with any amount you like as there is no minimum balance requirement. You can make two deposits and two withdrawals in a month absolutely free. There are no ATM transaction charges on Faysal Bank ATM machines. Also, you will receive the annual Statement of account without any charges.

Faysal izafa

At Faysal Bank, we realize every customer’s financial needs are different. As a result the Faysal Izafa Term Deposit, provides you with an option of growth or a monthly income plan. Faysal Izafa is a term deposit for corporate and individual customers designed to enable your money to grow securely and swiftly. A deposit can be established with an investment of as low as Rs.25,000/-, which can be invested from one month to five years. Six months, one year, two years and three years deposits also offer monthly disbursement of profit. Faysal Izafa deposits of 3 months and above, additionally offers you high profit rates i.e. the larger the size of your deposit the higher the profit rates. Profits on Faysal Izafa are subject to deduction of Withholding Tax and Zakat as per applicable rules.

Mahfooz sarmaya

The Mahfooz Sarmaya Account is a tiered account, where the higher your deposit amount, the better the rate of profit. You can now open your account in US $, GBP or Euros with a minimum balance of 1,000 units of that currency. This account offers you the facility of Current, Savings and Term Deposits. There is no restriction on number and frequency of withdrawals in the savings account and profit is declared and paid every six months. The term deposit offers tenors of between 7 days to 1 year with very attractive returns. Profit is paid at maturity. Profit payment is subject to Withholding Tax as per rules.

Consumer finance products

Faysal car finance

Faysal Car Finance is the most flexible product designed to meet customer needs.
Now you can swiftly, easily and cost effectively own a car if you are:

• A Pakistani National holding the New Computerized Identity Card (NADRA)
• A National Tax Number (NTN) holder
• At least 20 years of age at the time of financing and will be less than 60 years old before full payment is made to the Bank
• A resident of Karachi, Quetta, Hyderabad, Lahore, Faisalabad, Multan, Sialkot, Gujranwala, Bahawalpur, Rawalpindi, Islamabad, Peshawar, Mirpur (AK), Gujrat or Gujjar Khan.
• A Businessman or Self-Employed with a minimum of one year experience in the same business and profession.
• A Salaried person with at least two years employment history.

If you meet the above criteria, we offer:

• Car Financing for new and used cars
• Car Financing upto five years
• Car Financing up to Rs. 1.5 milion
• Down payment only 20% of the car value
• Low processing charges
• Quick processing time
• Availability of premature termination of financing

Faysal housing finance

Faysal Housing Finance gives you so much more than great financing rates - We help you all the way to make your next move in an easy and timely manner.
You can select any scheme of Faysal Bank’s housing finance to meet your need anywhere in Karachi, Lahore, Islamabad, Rawalpindi, Multan, Peshawar, Gujar Khan, Gujranwala and Faisalabad.

Faysal finance

Faysal Finance gives you an opportunity to liberate yourself from financial anxieties and fulfill your dreams and aspirations in an easy and affordable manner. ‘Faysal Finance’ is based on ‘Morahaba’ mode of financing. It has been designed to cater to financial needs of people from all walks of life:

• Professional Assistance offers financial support for qualified professionals and to the self-employed to set-up or enhance private practices.
• Credit Partner can help you build a new business or expand an existing one.
• Life Sketch can be used to upgrade your life style or you can utilize it as a monetary support for your child’s future.

You are eligible for “Faysal Finance” if:

• You have a Pakistani Computerized NIC.
• Your age is between 25 & 65 years.
• Your minimum verifiable monthly income is Rs. 18,000.
• You have minimum two years of working experience.

Tenor of repayment is between 1 month (min.) and 5 years (max.)

Services

Cash management

In recent times, Cash Management has proven to be one of the most productive services offered by Faysal Bank to its Corporate Customers.

• Why Faysal Bank’s Cash Management Services?
  Our primary focus is on efficient management of customers’ cash flows along with the financial products designed to fit every client’s specific needs.
• What does Faysal Bank’s Cash Management Offer?
  In addition to the customized requirements of our clients, we generally offer solutions pertinent to receivables and payables management, dividend payments/processing and state-of-the-art information systems for product delivery and customized MIS reporting.
• What is Faysal Bank’s Client-base?
  Our Cash Management clientele consists of some of the highly reputed Corporate names from diversified industries, for instance, Unilever, Al-Ghazi Tractors and MCR (Pvt) Limited [Pizza Hut, Pakistan].

ATM & debit card

Our FAST ATM and Debit Card, gives you access to all ATMs coutrywide linked to both the M-Net and 1-Link switches. In addition to this your FAST Debit Card allows you the facility to make purchases at over 2,000 retail outlets linked to the ORIX Network countrywide.
FAST ATM Card:
Your FAST ATM Card offers you the facility to withdraw cash at all ATMs countrywide, to make balance inquiry and generate mini-statements (on Faysal Bank ATMs only). Using your FAST ATM Card you can withdraw upto Rs.25,000/- per day on both Faysal Bank and all 1-Link ATMs and upto Rs.10,000/- per day on all M-Net ATMs.
FAST Debit Card:
The FAST Debit Card allows you the benefit of making cash free purchases and payments upto Rs.200,000 per day, saving you the hassle and risk of carrying cash around or having to visit your branch or ATM every time you need to make a payment.
What benefits will my FAST Debit Card give me?

• Free from carrying cash or cheque books
• Safe, convenient and hassle free
• More acceptable than personal cheques
• Higher daily limit of spending
• No interest as in the case of credit cards
• 24-hour access to your bank account from anywhere in the country.

Travelers cheques

You may purchase American Express, US Dollar and Pound Sterling Travelers’ Cheques at selected branches of Faysal Bank.

Transfer of funds

Inter Branch Transfer of funds
You can deposit and withdraw cash from any branch of Faysal Bank, regardless of which branch your account is in. You need only to carry your chequebook!

SWIFT Money Transfer:
Customers of Faysal Bank can now easily and speedily transfer funds in foreign currency through the SWIFT system installed at the Bank.

Western Union Service: Customers who receive money transfers from overseas through the Western Union service can now withdraw their funds through any Faysal Bank branch.

Safe deposit lockers

Most branches of Faysal Bank offer lockers for lease, in a variety of sizes at very competitive rentals. Locker facility is available to all customers maintaining minimum balance requirements in their respective account categories. Lockers are placed in a secure environment with pleasant custodians to assist customers.
Additionally all lockers are insured through a reputable insurance company.

Non stop banking

All branches of Faysal Bank remain open for business from  9 a.m. to 5 p.m. from Monday to Thursday. On Friday, the bank is open from 9 a.m. to 12.30 p.m. and then again from 3 p.m. to 5 p.m. On Saturday, the bank is open from 9 a.m. to 12.30 p.m. only.

The Faysal Bank Fast ATM & Debit card provides you round the clock service.

1-Financing facilities

Corporate financing

Faysal Bank Limited is fully geared to meet the changing economic challenges present in Pakistan. We are ever striving to build meaningful relationships with our customers and become partners in their growth and progress by acting as financial advisors and consultants as well as financiers. Our Corporate Finance Group extends both short and long term financing facilities designed to fulfill the individual need of each corporate customer.

SME financing

Small and Medium Enterprise (SME) unit of the Bank is geared towards catering to the banking requirements of small to medium businesses in a timely and therefore cost effective manner. All the branches of Faysal Bank are equipped to speedily attend incoming financing requests from SMEs. We help our customers grow from strength to strength by acting as their bankers and financial advisors.

Agricultural financing

Faysal Bank offers specialized products for the agricultural sector. Our branches located in agricultural areas of Pakistan are all equipped to help the local farmers improve their yield and methods of farming by offering timely and affordable modes of financing to suit their needs.
To increase its outreach into agricultural regions of Pakistan, Faysal Bank has entered into strategic alliances with other specialized banks through whom it will be financing the needs of farmers.

Trade financing

Faysal Bank has established a strong presence globally in Trade Financing through it's network, affiliates and correspondents. The Bank has conveniently maintained relationships with major banks in the international financial market and continues to develop new ones wherever needed. Our Trade Finance services include a full range of import, export and guarantee products, thus offering tailor-made solution to fit the individual need of each customer

Investment banking

With the ever-changing business environment in Pakistan, companies need expert partners with a keen understanding of business to help achieve profit objectives. At Faysal Bank , we offer the leaders of businesses and institutions, corporate advisory services and a wide array of tools to help them accomplish their goals. We advise and facilitate the arrangement of commercial paper, Modaraba flotation, syndications, mergers, acquisitions and underwriting arrangements amongst many others. Whether the customers require financing of a project or managing of investments, we can guide them through the markets and tailor a solution to meet their specific needs.

Treasury and capital markets

Faysal Bank’s Treasury is one of the leading market makers in quoting competitive prices in all major currencies and provides dynamic corporate and institutional marketing teams with up-to-date market information. Our cutting edge is the in-time advice and execution of deals for our customers. Faysal Bank’s treasury team strives to satisfy the customer’s financial needs in a timely and a flawless manner.
Faysal Bank has earned immaculate reputation in the field of Capital Markets, which is quite evident from our track record and market share in this area.

Bank Al Falah

Introduction Of Bank Alfalah

Bank of Credit and Commerce International (BCCI) was a Pakistan based bank, which had its branches in 74 different countries of the world, It had its 3 branches in Pakistan. En 1991, the BCC! was banned. Then 3 branches were taken over by the Government, which were named as Habib Credit & Exchange Bank (HCEB) and these were working as subsidiary to Habib Bank.

Following the privatization In July 1997, Habib Credit and Exchange Bank assumed the new identity of Bank Alfalah February 25, 1998. It is now Abu Dhabi based bank as 70% of shares were bought by Abu Dhabi Government and 30% by Habib Bank on behalf of Pakistani Government.

It has its 13 branches in 8 cities of Pakistan. The Multan branch recently been opened in May '1999. lit is not listed on any stock e exchange of Pakistan.

 Charged with the strength of Abu Dhabi consortium, and under the leadership of His Highness Sheikh Nahayan Mabarak ai-Nahayan, Minister of Higher Education and Scientific Research, Government of Abu Dhabi, and a prominent member of Royal j Family, the bank is energized with the vision, envisaging the development of various sectors In Pakistan.

Mission Statement

Overall Vision

We strive to be a world class multi purpose financial institution providing range of services, our endeavor for excellence continues.

Our Values

« The legacy of leadership stands as our guiding light.

« The strength of chain relies on the strength of each link.

« Reflecting high standards of integrity, prosperity, good will and team work is our conduct within the family in the market place.

« Maintaining a high reputation for prudence in the financial community.

« Time is our most valuable asset.

« Performance is nothing without the ability to measure it.

« Achievement is nothing without target.

« Every drop counts

Special Features

Bank Alfalah Limited is an established bank. !t has some special features with  the help of those it is growing rapidly.

Good Work Environment

As the work environment plays a great role in this competition age,  so the bank has good work environment. All the people work with  cooperation managers are so kind that each problem can discussed   with them.

Efficiency

Employees at  Bank Alfalah are quite efficient. As Multan branch is new one.  Its employees have to bring their bunk among the list of good banks. Therefore, they work more than their working hours and it is all according to their will.  It also shows their loyalty to  organization. 

Customer Service

All the  customers are entertained individually. Same kind of behavior and attention is given to all the customers.

Products

Prioritizing  its product! portfolio in the line with its cooperate and consumer needs and wants, the bank is committed to develop  products that  give  more value to its customers in both the sectors be It a ample bank account or complex financing of a major project.

Consumer banking

Credit cards

Your Bank Alfalah Credit Card is your partner everywhere and is globally accepted and welcomed at locations displaying the VISA logo. It is accepted at nearly 30 million merchants and 1 million ATMs in more than 150 countries around the globe and over 10,000 establishments in Pakistan.

Alfalah VISA lets you pay for shopping, travel, entertainment, meals and much more. Cardmembers are facilitated through a number of promotions from time to time. In addition, there are a number of strategic business partnerships with leading local and international brands for purchase of home appliances at exciting Step-BY-Step (SBS) monthly installment plan with free home delivery at lowest interest rates.

Hilal cards

In our endeavor to give you versatile banking options to fulfill your financial needs, Bank Alfalah Limited presents you the Alfalah HilalCard, the first Visa Electron International Debit Card which gives you an unlimited access to your current / savings account with a simple swipe, at millions of retail shops and ATMs, worldwide. The Alfalah HilalCard comes with a host of conveniences and benefits combined with the wide reach of Visa Network enabling it to be accepted at more than 840,000 ATMs and 13 million retail outlets around the world, making it the most acceptable Debit Card available in Pakistan.

What's more, it is easy to operate and can be used on any electronic self-printing POS machine where VISA is accepted, locally and internationally. No more hassle of remembering your PIN for retail transactions and no need to go to the ATM for cash withdrawal, one swipe and your transaction is complete.

Auto loans

Car financing

                 Alfalah Car Financing is specially designed for you

                  with easy affordable and flexible installment plan

BENEFITS AND FEATURES

  Quickest processing 

  No hidden charges

  Minimum down payment

  Complete repayment at any point of time

Balance transfer facility {BTF} for existing as well as new clients from other Banks

  Tenure period ranging from 1 to 5 years.

  Financing of all brand new locally assembled vehicles and used cars.

  Financing limit ranging b/w Rs. 200,000/- to Rs. 2000,000/- for brand new cars

CORPORATE & INDIVIDUAL CAR LEASING

BAL’s recently introduced car leasing facility for individuals and corporate sector has set new dimensions for the product. Now you are provided with the option of either to get the vehicle leased or financed.

INSURANCE

Renowned and reliable Insurance companies are offering the competitive rates of Insurance. Pay year insurance premium in advance { at the time of down payment } and remaining in the subsequent equal monthly installment.

HOW MUCH EXTRA MONEY BEING PAID? {MARK-UP}

Bank Alfalah's mark-up rates are as follows :

 Pak Suzuki Cars                                      12.9 %

 All other local assembled Cars               13.9 %

 Imported Cars                                          15.9 %

REPAYMENTS

Easily affordable installments on monthly basis in the form of postdated cheques will set you free of depositing your rental cheques every month.

SECURITY

Hypothecation of vehicle in the name of the Bank Alfalah Limited.

YOU CAN ACT AS A CO BORROWER

Acting as a co borrower, will enables your family members {spouse, children- 18 year and above} to avail the financing facility and can get the car registered in their names as well.

Installment Calculator:

          Installment calculator is also given on the website www.bankalfalah.com and the customers can easily get the information regarding the down payment and the monthly charges while they are interested in the leasing of a new car. Moreover, the prices of many cars are given on the site so that the customer may have to face no difficulties in order to know about the market price of the car.

 With this facility, you no longer need to just dream about the home you want for  yourself and your family .We will provide you upto 70% of the  purchase price of the property (whichever is less), so that you can realise your dream and enter the reality of owning a home!.
Payment period ranges from 3 to 20 years.

You already own a home, but need extra space for a growing family. Simply apply for financing of upto Rs. 3.50 million or 40% of the surveyed value of your home and get yourself the extra space!
You can stretch payments for upto 15 years

Does your existing installment on a home finance leave you with nothing to spend? You need not worry any more because we have genuinely low rates and payment options that could leave more funds with you each month. With our BTF, repaying your home finance will not make you break into a sweet! Transfer upto 100 % of the existing finance.
Stretch your repayment period for upto 20 years again !

The crown jewel of our Home Finance Scheme, the golden opportunity for someone starting a career to buy an already constructed housing unit so early in life! We offer a moratorium of upto 3 years in principal payments, for a financing of upto 20 years. You service only the mark-up element initially, and principal repayment starts after the end of moratorium period. Home Start is specially designed for young people to own a home of their own.

1. We provide you with all the information you need about Bank Alfalah     Home Finance. This can be through a face-to-face meeting with our     Relationship Officer, or over the telephone, or through the post.
2. You give us some basic information about your income and the amount     you need so that we can give you an agreement in principle.
3. Once you have decided on the amount you want, you complete an     application form and pass it on to us, together with the required     documents.
4. We make some inquiries about your financial circumstances.
5. We carryout a valuation of the property and verification of your income
6. Once we have carried out all the initial processing, we send you our offer     through a “Facility Advice Letter”.
7. You sign the Facility Advice Letter and return it to us.
8. Our Documentation Control Centre will get in touch with you to complete     Finance & Security documentation including legal opinion on the title     documents of the property and also the insurances.
9. You sign the Finance Agreement and Charge documents.
10. Our legal advisor will accompany you to the Registrar’s office on the      appointed date with our cheque against the financing for conveyance of      the property and your home finance begins.
The Eligibility Criteria  You may apply for Bank Alfalah Home Finance,    If you are a Pakistani National.    If your age is between 23 and 65 years.    If you are in continuous employment in a permanent position for the last 2 years or more. OR    If you have existing 3 years (or more) of business or professional experience.    If your gross annual income is Rs: 240,000/ — or more [Your spouse’s income (upto 50%) can also be combined with yours].    If you require a financing requirement starting from at least Rs: 500,000/-    If you have been a Bank Alfalah borrower for past one year with clean payment record. You may apply for Bank Alfalah’s Home Finance for minimum period of 3 years and a maximum period of 20 years ( subject to your present age ).

1. Processing fee (non-refundable)

For financing upto Rs.   1.00 M                     5,000     For financing upto Rs.   2.50 M                   10,000     For financing upto Rs.   5.00 M                   12,500     For financing over Rs.   5.00 M                   15,000

2. Mark-up rates

SVR (Standard Variable Rate) Option:     SBP discount rate + 3.00 % (Currently 9.00% + 3.00% = 12.00%)     Fixed Rate Options:     1 Year     Salaried 11.5% Per Annum     Salaried 12% Per Annum       2 Years     Salaried 12.5% Per Annum     Business 13% Per Annum These are indicative rates reviewed monthly, current offered rates may be obtained  from aameen@bankalfalah.com

3. Late Payment Charges

Rs. 400/- per late payment.

4. Prepayment Charges

Only if loan is transferred to another lender, upto 5% of the outstanding amount. No charges are applied on balloon payments

5. Documentation Charges

At actual, including stamp duty, charges for legal documentation, on-site inspection during construction, lawyer’s fee and charge registration fee, as advised by the relevant persons/ agencies.       *All quoted rates are subject to change in response to SBP / Market factors.        However, we will notify our customers of each rate change.

Electronic Banking

Bank Alfalah now offers the facility of on-line banking to its customers through its country wide network of branches. Customers can use the ATMs or the banking counters of any branch for day-to-day banking needs, irrespective of branch where they maintain their accounts.

For Corporate customers centralized Cash Management facility is also offered through on-line banking.

"Alfalah Phone Banking” is available to all customers on a countrywide basis. Customers can dial 111-225-111 (without any city code/prefix) from their respective cities i.e. 21 cities where Bank Alfalah is present, and get prompt services from the Centralized Phone Banking Services. Customers enjoy 24x7 Round the Clock Phone Banking Services. Bank Alfalah is the first bank in Pakistan to offer Centralized UAN connectivity from 21 cities to its Call Centre with Hunting & ACD facilities. The services offered by Alfalah Phone Banking include: CARDS Card activation Transaction Details Card ATM PIN re-issuance Lost / Stolen request Lost / Stolen request Statement Request Financial/Service Charges breakup Billing address Change request  Replacement card request  Credit Balance Inquiry Reward points inquiry Card Criteria Information New Application status Credit Cover Information Credit Limit Enhancement Card BTF  Merchant related queries Authorization issues  Card dispute request Complaints Rupee Travellers Cheques (RTCs) Procedures for lost and stolen RTCs  Information of branches Issuance/encashment procedure Other Services Product information Account Opening procedure Deposit interest rates Lockers Car Financing MonyGram Consumer Durables Financing Bank Alfalah through its commitment to provide superior and improved services to its valued customers, has unveiled a nationwide network of ATMs. For your convenience, you now have access to instantaneous cash availability, 24 hours a day, 7 days a week. Our ATM network is geared up to exploit the latest technology, and is equipped to meet the highest standards of security and efficiency. With your new Hilal Card card you can now: Withdraw Cash Use our convenient, user-friendly fastcash option Make a Balance Inquiry. Get an instant printout of your account balances Get a printout of your last transactions (Mini-statement) on the spot. Change your PIN (Personal Identification Number). Bank Alfalah is pleased to introduce 55 state of the art ATMs, deployed at the most convenient and accessible locations. Bank Alfalah is a founder member of the 1-Link Switch, thus making a countrywide network of ATMs available.

Other Products &Services

Convenient denominations    Bank Alfalah presents Rs.1,000, 5,000 and 10,000 denominations of travellers cheques, making it very convenient to carry money while travelling or keeping your  emergency cash safe.
Your great companion while travelling    Bank Alfalah travellers cheques are your best travel companion as they  provide  the  most  benefits  that  no  other travelers cheques offer. Alfalah  TCs  have unmatched  security features. Plus,  you  don't have to be an account  holder  to avail these benefits!  Free  from  the  risk  and   hassle  of  carrying  cash during travel, Bank Alfalah  TCs  ensure safe  and smooth travel.An excellent combination that no other TC can contest.
The maximum security features    Lithographic  security  features,  invisible  UV  printing,  high definition  micro-lines,  anti-scanner  effect, mould based paper, Alfalah  watermark  and  printing  in the UK, are just some of the security  features  of  our  TCs  which  prevent  counterfeiting. Just  in case  you are still not convinced, we refund your money in case of loss or theft of your TCs.
	Convenient denominations available Rs. 1,000 Rs. 5,000 & Rs. 10,000 Maximum security features Special embossed intaglio printing in the UK, Alfalah security thread and Alfalah watermark. Just some of the advanced features that make your TCs secure Fully Refundable You can refund your TCs without any penalty or loss Transferable and endorsable You can transfer and endorse your TCs over to anyone Unlimited validity Bank Alfalah TCs will always remain encashable No account needed You don’t have to be an account holder to get our TCs benefits Network of Branches Bank Alfalah branches all across Pakistan

Consumer banking

Credit cards

Your Bank Alfalah Credit Card is your partner everywhere and is globally accepted and welcomed at locations displaying the VISA logo. It is accepted at nearly 30 million merchants and 1 million ATMs in more than 150 countries around the globe and over 10,000 establishments in Pakistan.

Alfalah VISA lets you pay for shopping, travel, entertainment, meals and much more. Cardmembers are facilitated through a number of promotions from time to time. In addition, there are a number of strategic business partnerships with leading local and international brands for purchase of home appliances at exciting Step-BY-Step (SBS) monthly installment plan with free home delivery at lowest interest rates.

Hilal cards

In our endeavor to give you versatile banking options to fulfill your financial needs, Bank Alfalah Limited presents you the Alfalah HilalCard, the first Visa Electron International Debit Card which gives you an unlimited access to your current / savings account with a simple swipe, at millions of retail shops and ATMs, worldwide. The Alfalah HilalCard comes with a host of conveniences and benefits combined with the wide reach of Visa Network enabling it to be accepted at more than 840,000 ATMs and 13 million retail outlets around the world, making it the most acceptable Debit Card available in Pakistan.

What's more, it is easy to operate and can be used on any electronic self-printing POS machine where VISA is accepted, locally and internationally. No more hassle of remembering your PIN for retail transactions and no need to go to the ATM for cash withdrawal, one swipe and your transaction is complete.

Agriculture (zarai sahulat)

Bank Alfalah Ltd. (BAL) agri finance program has been named as "Bank Alfalah Zarie Sahulat”. We are extending this service to the clients on a competitive markup rate. BAL model is in letter and spirit based on SBP instruction. The scheme now covers financing of a multitude of activities related to crop production, harvesting, transportation, marketing, storage, processing, packing, export, agri development, working capital and fixed investment financing of agri non crop activities, storage, silos, etc. making it quite exhaustive and comprehensive. The products have been, therefore, designed keeping in mind objectivity of practical applicability in market scenario and to cater to the most commonly demanded items of agricultural financing by farmers.

Bank Alfalah Ltd. (BAL) Agri. Finance programme has been named as “Bank Alfalah Zarie Sahulat”. Our products along with the nature of facility and their purpose are quoted below.

Product	Nature Of Facility	Purpose
Alfalah Paidawari Zarie Sahulat Short Term	Short Term	Processor, agri producer, exporters and other eligible items mentioned in the attached Annexure under Short Term.
Alfalah Musalsal Zarie Sahulat	Short Term (Running finance limit for 3 years with annual clean up)	Credit needs under working capital
Alfalah Tractor and Transport Zarie Sahulat	Medium Termcf	Purchase of tractors, trolleys, pick-up, motor cycle, trucks, milk van or other such items including repair of tractors, as per eligible items mentioned in the attached Annexure “A”
Alfalah Machinery & Equipment Zarie Sahulat	Medium/Long Term	To finance machinery and equipments, such as, combine harvester, thresher, picker, digger, trolley, planter, sowing drill, cultivator, plough, power tiller, harrow, sprinkler, cane crusher, tobacco curing equipment etc.
Alfalah Aabpaash Zarie Sahulat	Medium Term	To meet irrigation water needs of the farmers.
Alfalah Islah-e-Araazi Zarie Sahulat	Medium Term	Land development and improvement, land leveling laser leveling, clearance of jungle, farm field layout, terracing, contouring, soil reclamation, embankment, land formation, bund construction, water management, water course improvement etc.
Alfalah Poultry Zarie Sahulat	Short/Medium Terms	Working capital and fixed investment needs for broiler and layer production, breeder flock, GP flock, hatchery, product processing, packing, transportation, storage, compound feed making etc.
Alfalah Dairy & Livestock	Zarie Sahulat Short/Medium Term	Working capital and fixed investment financing of dairy and milch animals, feed lot and fattening station structure and equipment, livestock farm structure and equipment, fattening of animal, milk chilling plant, construction of sheds for animal, opening of private veterinary clinics (veterinary equipment), opening of veterinary store, milk plant and other eligible items as per attached Annexure.
Alfalah Fisheries Zarie Sahulat	Short/Medium Terms	Inland: Fish seed and feed, manure charges, running charges of tube well pumps, construction excavation, expansion and rehabilitation of pond, installation of tube wells, water channels, fencing, boats, net twine, rope, fish yards etc and other eligible items as per Annexure “A”. Marine: Fuel, ration, and ice for marine fisheries, engine and spare parts, new boat and trawler, boat equipment etc. and other eligible items as per Annexure “A”
Alfalah Silos/Storage Zarie Sahulat	Short/Long Term	Construction of cold storage, godown, bins, silos, structure for storage of wheat, steel/metal capsules, hire charges for storage of raw agri product etc. and other eligible items as per Annexure.
Alfalah Marketing Zarie Sahulat	Short Term	To facilitate the marketing of the produce and also for export of cotton, cotton yarn, mutton, beef, fruits, vegetables etc and all other eligible items given in the Annexure.
lfalah Agri Industrial Zarie Sahulat	Medium/Long Term	For setting up seeds processing units, installation of fruit and vegetables machinery, milk chilling units, polishing , grading, packaging of fruits and vegetables cotton ginning factories under BMR, Bio – gas plant etc.
Alfalah Bills / Guarantees Zarie Sahulat (For growers’ corporate client only)	Short Term	Financing against agri produce procurement receipt, purchase of bills, deferred payment leaf vouchers issued by tobacco companies, continuing guarantees etc.
Alfalah Lease Zarie Sahulat	Medium/Long Term	For leasing tractors, farm machinery, equipment etc
Alfalah Bio Gas Zarie Sahulat	Medium /Long Term	Setting up plants. This shall be an alternate use of entry

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