Pakistan Telecommunication Company Limited (PTCL)

Introduction:

Pakistan Telecommunication Company Limited (PTCL) is a mega corporation and a leading telecommunication authority in the State of Pakistan. The corporation provides and enforces policies for the telephonic services nation-wide and is the 



backbone for country's telecommunication infrastructure despite arrival of a dozen other telecommunication corporations, including Telenor Corps and China Mobile Ltd. The corporation managed and operates around ~2000 telephone exchanges across the country, providing the largest fixed line network. Data and backbone services such as GSM, CDMA, Broadband Internet, and IPTV, wholesale are an increasing part of its business.
Originally one of the state-owned corporations (SOEs), the share holding of the PTCL has been reduced to ~62%, when 26% of shares and control was sold to Etisalat Telecommunications and the remaining 12% to the general public in 2006 under an intensified privatization programme of Prime minister Shaukat Aziz. However, the 62% shares are still remains under the management of government-ownership of state-owned corporations (SOEs) of Pakistan.
From the beginnings of Posts & Telegraph Department in 1947 and establishment of Pakistan Telephone & Telegraph Department in 1962, PTCL has been a major player in telecommunication in Pakistan. Despite having established a network of enormous size, PTCL workings and policies have attracted regular criticism from other smaller operators and the civil society of Pakistan
Pakistan Telecommunication Corporation (PTC) took over operations and functions from Pakistan Telephone and Telegraph Department under Pakistan Telecommunication Corporation Act 1991. This coincided with the Government's competitive policy, encouraging private sector participation and resulting in award of licenses for cellular, card-operated pay-phones, paging and, lately, data communication services.
Pursuing a progressive policy, the Government in 1991, announced its plans to privatize PTCL, and in 1994 issued six million vouchers exchangeable into 600 million shares of the would-be PTCL in two separate placements. Each had a par value of Rs. 10 per share. These vouchers were converted into PTCL shares in mid-1996.

Vision:

To be the leading Information and Communication Technology Service Provider in the region by achieving customer satisfaction and maximizing shareholders' value'.

The future is unfolding around us. In times to come, we will be the link that allows global communication. We are striving towards mobilizing the world for the future. By becoming partners in innovation, we are ready to shape a future that offers telecom services that bring us closer.

Mission

To achieve our vision by having:

• An organizational environment that fosters professionalism, motivation and quality
• An environment that is cost effective and quality conscious
• Services that are based on the most optimum technology
•  "Quality" and "Time" conscious customer service
• Sustained growth in earnings and profitability

Core Values

• Professional Integrity
• Customer Satisfaction
• Teamwork
• Company Loyalty

Subsidiary:

Ufone

Ufone (Pakistan Telecom Mobile Ltd) a wholly-owned subsidiary of PTCL commenced its operations on 29th January 2001 as a GSM 900 service provider. Since the outset, it has expanded its coverage and customer base at a rapid pace and established itself as one of the leading cellular service providers in Pakistan. Ufone is now considered to be one of the most active, aggressive and innovative players in the mobile sector of Pakistan.
The growth of the cellular industry is a direct result of the successful implementation of the telecom deregulation and cellular mobile policy by the Ministry of IT and Telecommunications (MOIT&T) and the support, guidance and timely enforcement of regulatory process by the Pakistan Telecommunication Authority (PTA).
Privatization
The growth of the cellular sector in Pakistan can also be attributable to good governance policies of the government of Pakistan and the Privatization Commission. In April 2006, Etisalat International Pakistan, which is commonly known as Etisalat, has assumed management control of Pakistan Telecommunication Company Ltd (PTCL) – part of the $2.6bn deal to buy a 26% stake in PTCL. The successful privatization of PTCL is hailed as ushering in a new era for telecommunications in Pakistan.
Now, under the management of Etisalat, Ufone will concentrate on customer needs and benefits and is more determined than ever to be the leading cellular player in the market. Ufone has been known for providing superb propositions and quality service to its customers. With the new expected investment, Ufone can now aggressively expand its network coverage.

Key Accomplishments
Ufone has always played a pivotal role in the development of the cellular market in Pakistan. For the most part, it has been a step ahead in introducing innovative products to the market. Ufone was a pioneer in launching the GPRS services and Multi-media Messaging Service (MMS) in Pakistan, and lead the way in introducing GPRS international roaming and prepaid international roaming for these services in the Pakistani market.
Performance
The customer focus and best offering has allowed Ufone to build a subscriber base of over 20 million in less than a decade. Ufone has network coverage in 10,000 locations and across all major highways of Pakistan. Ufone currently caters for International Roaming to more than 288 live operators in more than 160 countries. Ufone also offers Pakistan’s largest GPRS & BlackBerry Roaming coverage available with more than 200 Live Operators across 122 countries. More recently, Ufone has become a focused and intensive leader in VAS, constantly introducing innovative services, which have been the first of their kind in the Pakistani cellular industry.
Brand
While keeping its tradition of being the trend setter in the industry, Ufone changed the image of mobile phones from a luxury only affordable by the elite, to a necessity affordable by the common man. Since its inception, Ufone has positioned its brand for masses. In keeping with the upcoming competition and market dynamics, Ufone increased its focus on the youth segment (which comprises 50% of the population), with the Prepay brand. By designing market focused products, Ufone’s brand team launched aggressive campaigns, which further increased the brand equity. The new brand image gained huge popularity amongst the targeted market. A recent marketing survey conducted by a prominent marketing research company showed that Ufone has considerably increased its brand visibility and image. Ufone’s Prepay brand is now considered to be one of the most favored brands by the youth market and is followed by other mobile operators launching their respective brands for the youth market.
International Coverage
Ufone provides International Roaming facility with more than 150 international operators across 79 countries. Ufone has GPRS roaming agreements with several international operators and also provides prepaid roaming facility to selective destinations.
Customer Service
Ufone is proud to have an efficient and friendly customer service through 21 company-owned Sales & Customer Service Centers and nearly 250 franchisees across the country. The outlets are able to service the customers with innovative solutions, and are empowered with Web based franchise management systems. Ufone is poised to face the ever increasing challenges of the market and is confident it will attract new customers. It has the ability to retain its existing customer base with a high level of customer satisfaction via optimum network service and a 24 hour call center facility.
Network Coverage
Ufone has always believed in a solid commitment to growth, security and reliability. Therefore, Ufone has always balanced its expansion efforts and quality of service. With a total current investment of $400 Million, Ufone has network coverage in more than 260 cities and towns and across all major highways of the country.

Departmental Hierarchy:

Payable department of PTCL has the hierarchy where three Assistant Managers are under the subordination of a Finance Manager that directly reports to its Senior manager. Following the practical diagram of hierarchy

Payable Department Procedure:

Following is the entire procedure of PTCL payable department:

-         Bills and vouchers are received by scrutiny departmental members in three Xerox.

-         Required documents are verified then, its parking in SAP module

-         Scrutiny of Bills is done within a day

-         Once the scrutiny is done, vouchers are posted

-         Payment process in Saps

-         Now the printing of check

-         Signing of cheque by particular authority

-         In the end dispatch of cheques through TCS.

Bill Receiving:

Now we will analyze each procedure of the cycle individually, where first is Bill Receiving:

A-    Entry of bill in a incoming invoice register

B-    Assigning of serial number to the original, duplicate and triplicate copes of each bill

C-    Entry of serial number and date with initials of receiving person on all copies

D-   Checking of available documents with bill

E-     Return of triplicate copy to the person submitting the bill

F-     Filling of both copies cost centre wise

Parking In SAP:

-         Login in the parking user ID in SAP

-         Use of T code Fv60 for parking of payment voucher

-         Use of Tcode fv50 for parking of journal voucher

-         Printing of parked SAP voucher

-         Attachment of voucher with the original bill

-         Forwarding of file for scrutiny

Scrutiny of Bills:

-         Checking of availability of relevant documents

-         Checking rates of good acquired

-         Checking of availability of approval from concerned authority

-         Signing of person scrutinized the bill if found correct in all respects

-         Attachment of objection letter in case there is any objection

-         Checking and signing of voucher by the AM Finance Scrutiny

-         Checking and signing of voucher by the manager Finance.

-         Demanding funds from AM finance budget if not available in the cost centre

-         Sending of files for posting to SM finance

Posting of Voucher:

Following steps are being followed by the staff while posting of vouchers:
      -     SM finance login in to SAP with posting user ID

-         Overview of voucher

-         Posting of voucher through T code fbv0 in SAP

-         Signing and stamping over the voucher

-         Forwarding of vouchers file to Manager Finance for payment process

Payment Process in SAP:

Payment process has to follow the above steps through SAP:

-         Payment process in SAP through login ID of payment user

-         Calculation of income tax

-         T-code f53 used for creating payment document

-         The document number entered on voucher for cheque printing reference

-         Voucher is forwarded for cheque printing.

Cheque Printing:

The last step for payment process is cheque printing process which has further 3 more procedure to do it with automation:

-         Blank cheques are inserted in printer for printing with complete serial

-         Printing done through login ID of payment user

-         T code used for cheque printing

-         Stamping of cheque printing authorities done after its printing

-         Cheque numbers are entered over the voucher

Signing and Dispatching of Cheques:

Once the cheques are signed, the last two procedures are followed,

-         Checking and verifying particulars cheques with the voucher

-         Signing of cheques counter slip

-         Cheque along with voucher send to SM Finance for signing as a first authority

-         Signing of cheque from second signatory

-         Separation of cheque from voucher for dispatch

Once the separation is done, a final procedure of payment cycle where the dispatch of all cheques is done follows these steps:

-         Printing of envelope

-         Handing over the cheque envelope to the representative of TCS with in  days of the receipt of the bill

-         Updating of IIR by entering cheque number against each bill

-         Voucher stamped as PAID

-         Voucher send for binding.

By following all the above procedure, the duties of payment department are finished.

Taxation:

Income tax is one of the most important aspects of any department, so taxation of service industry is divided into two catogerious

a-     Salary Income Tax

b-    Vendor Income Tax

Salary Income Tax:

Vendor Income Tax:

Responsibilities of Payable Department:

·        Maintaining data of vehicles of RGMS and revenue department.

·        Arrangements of payment of third party staff before 1^st of each month

·        Yearly physical stock verification of stores and coordination with head quarter for further submission of compiled report

·        Cash imprest, temporary advance and adjustment report with OB of PFY on monthly basis.

·        Maintaining record of attendance of Finance and Revenue Department

·        Issuing of tax certification both to employees and vendors.

User Manual (T-codes):

Every authority in finance department has its own user id and user manual, so it may vary as per objective of job, so following are the T codes normally used in payable department:

-         Scrutiny of Voucher (Advances and Adjustments)

-         Documents Citation and Verification

-         Bank Reconciliation

-         Having a good familiarity of the following T-codes of FI Module in SAP Software:

-         FV-50 (JV Parking)

-         FV-60 (Payment Voucher Parking)

-         FMBBC (Budget Allocation in Cost Centers)

-         FBV0 (Post Parked Document)

-         F-43 (Advance to Suppliers Posting)

-         F-53 (Payment Process)

-         F110 (Payment Auto run)

-         FBZ5 (Cheque printing)

-         FCHN (Cheque Register)

-         FB02 (Change Document)

-         FB03 (Display Document)

-         F-03 (Clear GL Account)

-         FCH9 (Void Cheque)

-         FCH8 (Reverse Cheque Payment)

-         MIR4 (Display Print) 

-         MIR6 (Post Purchase Order document)

-         MIR7( Park Purchase Order)

-         FAGLLO3 (GL Overview)

-         ZBUDDCON (Budget Consumption Report)

-         ZWTR (With Holding Tax Report)

-         KSB1 (Cost Center / GL / Vendor wise expenditure report)

Financial Reporting:

The other responsibility of payable department also includes generating financial reports, so according to the objective and need following reports are being generated:

-         Cost centre wise monthly report

-         Cost centre wise quarterly report

-         Profit  centre analysis

-         RGM wise monthly reports

-         RGM wise Drop wire

-         RGM wise Fault rectification

-         ONU reports

-         Data compilation of all exchanges in SINDH

                 

Posted in: Pakistan Telecommunication Company Limited (PTCL)