ACKNOWLEDGEMENT
With the name of ALLAH who is most loving and merciful
Praise to Allah, Lord of the creation, the Compassionate, the Merciful, the King of the Judgment day! You alone.
We pray, and to you alone. We pray for help, guide us to straight path, the path of those whom you have favored, not neither of those who have incurred your wrath, nor of those who gone astray.
I am very thankful to everyone who supported me, for I have completed my project effectively and moreover on time. I am equally grateful to our instructor Sir “Khalid Khan”. He gave me moral support and guided me in different matters regarding the topic. He had been very sincere with me in every section of our course and has helped me in every possible manner. His words of wisdom will always be remembered, and I am convinced that the knowledge of “Marketing Information System” that he has imparted would go a long way in making good manager and help me through my professional career.
INTRODUCTION TO COMPANY
Pak-Qatar Family Takaful Limited, the pioneers of Family Takaful, is a progressive and a technology-driven Shari’ah Compliant company providing innovative Takaful solutions in Pakistan. The company is the fastest growing Family Takaful operator in the region.
Incorporated in 2006, and beginning operations in 2007, the company is registered with, and supervised by, the Securities and Exchange Commission of Pakistan (SECP). An independent Shari’ah Advisory Board chaired by Mufti Muhammad Taqi Usmani certifies all products and operations for Shari’ah compliance. The company is rated A minus (having Stable Outlook) by JCR-VIS Credit Rating Co. Ltd.
The company’s vision of providing financial protection through Takaful to everyone is supported by some of the strongest financial institutions in the state of Qatar such as Qatar Islamic Insurance Company (QIIC), Qatar International Islamic Bank (QIIB), Qatar Islamic Bank (QIB), Qatar National Bank (QNB), the Amwal Group, Masraf Al-Rayan and Munich-based FWU AG.
Pak-Qatar is the first dedicated Takaful Group in Pakistan starting with both Family and General Takaful operations. The paid-up capital of Pak-Qatar Family is Rs. 533 million; the combined paid-up capital of the Group is Rs. 840 million.Pak-Qatar Family is recipient of several domestic and international awards and nominations.
In 2009, the company won the ‘Best Family Takaful’ award by 1st National Achievers Award. Karachi, and the ‘Best Use of Technology’ award by the Islamic Business & Finance Awards, UAE. We are present in multiple heartlands of Pakistan and fast-moving into smaller cities and towns. As a flag-bearer of Takaful, we are constantly engaged in community-development through Takaful.
· Vision:
a) Providing financial protection through Takaful, to everyone
· Mission Statement:
a) Promote Takaful amongst the masses, encompassing education and awareness, and present an image that is consistent with our ideological values.
b) Adhere to best ethical practices in all aspects of our operations, while abiding by the Shariah and the law of the land.
c) Empower our employees by inspiring, guiding, enabling, and supporting them.
d) Ensure our support to the community and the environment with excellence.
e) Ensure customer satisfaction by offering quality products and services driven by their needs.
f) Ensure optimum returns to the shareholders.
· Core Value:
a) Doing things in a manner that in available resources cannot be done better.
Karachi Head Office
402-403, Business Arcade, Block 6, P.E.C.H.S.
Sharea Faisal, Karachi.
UAN: 111-TAKAFUL (825238)
Ph: 92-21-34380357
Fax: 92-21-34386453.
Url: www.pakqatar.com.pk
Sharea Faisal, Karachi.
UAN: 111-TAKAFUL (825238)
Ph: 92-21-34380357
Fax: 92-21-34386453.
Url: www.pakqatar.com.pk
PRODUCTS PROFILE
· Individual Takaful Products
The possibility of a premature death, a life-altering disability, or loss of any material possession like a house or a car through fire and theft is a risk all too real to be ignored or left unaddressed. These risks involve significant financial losses that could leave entire families destitute and businesses insolvent in a single blow. Takaful Savings can help mitigate these risks in Halal and Ethical way.
a) Share ‘n Care Savings Takaful:
Why borrow loans and incur debts? A more dignified and practical way of fulfilling your responsibilities of getting your children married, purchasing a new home, provisioning for retirement income, family vacation, hajj/umrah, is through the Share ‘n Care Savings Plan.
Why borrow loans and incur debts? A more dignified and practical way of fulfilling your responsibilities of getting your children married, purchasing a new home, provisioning for retirement income, family vacation, hajj/umrah, is through the Share ‘n Care Savings Plan.
b) Share ‘n Care Savings plus:
This plan is custom-designed for High Net Worth Individuals (HNWI) and differs from the standard Share ‘n Care Plan in terms of annual contribution payments and membership period.
This plan is custom-designed for High Net Worth Individuals (HNWI) and differs from the standard Share ‘n Care Plan in terms of annual contribution payments and membership period.
c) ABC Takaful (Education Plan:
Unfortunately, with the escalating cost of education and the possible tragedy of the breadwinner’s death/disability in the family, children are deprived of the opportunities of higher education that they deserve. Protect your child’s future by acquiring the ABC Takaful Plan.
Unfortunately, with the escalating cost of education and the possible tragedy of the breadwinner’s death/disability in the family, children are deprived of the opportunities of higher education that they deserve. Protect your child’s future by acquiring the ABC Takaful Plan.
d) Investment Shield:
Investment Shield is a specially designed single contribution investment plan ensuring safety of your capital and stable returns with the additional benefit of Takaful protection.
Investment Shield is a specially designed single contribution investment plan ensuring safety of your capital and stable returns with the additional benefit of Takaful protection.
· Corporate Takaful Products
Companies who offer quality benefits are more likely to attract, retain, and motivate their employees. Takaful, in recent times, has become one such attractive proposition for employers worldwide to align their strategic financial and human resources objectives in Shari’ah-compliant, completely transparent, and ethical way, thereby adding value to their corporate image and identity. Pak-Qatar Family Takaful Limited specializes in corporate Takaful solutions and offers total employee benefits plans to companies.
a) Group Healthcare Takaful:
The Group Health Takaful Plan is designed to cater to your employees’ well-being. It covers their hospitalization due to any reason, major medical expenses, maternity/childbirth as well as day-to-day medical expenses.
The Group Health Takaful Plan is designed to cater to your employees’ well-being. It covers their hospitalization due to any reason, major medical expenses, maternity/childbirth as well as day-to-day medical expenses.
b) Group Family Takaful:
Group Family Takaful provides financial support to families and dependents of your employees in case of their death or disability. This will help to reduce their financial burden in those difficult times.
Group Family Takaful provides financial support to families and dependents of your employees in case of their death or disability. This will help to reduce their financial burden in those difficult times.
c) Group Salary Savings Takaful:
This is a unit-linked savings and investment plan for groups of not less than 10 active salaried employees in an organization. Contributions are automatically deducted from the monthly salary or the Provident Fund ensuring ease and convenience to both the employer and the employee.
This is a unit-linked savings and investment plan for groups of not less than 10 active salaried employees in an organization. Contributions are automatically deducted from the monthly salary or the Provident Fund ensuring ease and convenience to both the employer and the employee.
INTRODUCTION TO SAP
SAP AG is a German software company which is known as the market leader in Enterprise Resources Planning (ERP) software products. Its global market share in ERP software products was estimated as 27.5 percent in 2007, far surpassing the second-ranked competitor (Oracle) at 13.9 percent. Approximately, SAP has 75,000 customers which are various companies that spread in 120 countries.
It's the largest software company in Europe and the third largest software company in the world after Microsoft and Oracle. Microsoft and Oracle have various software products other than ERP application that SAP don’t.
· SAP History
SAP was founded in 1972 in Mannheim, Baden-W'rttemberg by five former IBM engineers: Dietmar Hopp, Hans-Werner Hector, Hasso Plattner, Klaus Tschira, and Claus Wellenreuther. Originally, SAP means Systems analysis and program development. Then they changed the acronym to Systems, Applications and Products in Data Processing.
The first SAP software was known as R/1. It was launched in 1972. 'R' means 'Real-time Data Processing'. R/1 was a financial accounting system. In 1979, it was replaced by R/2. SAP R/2 was a mainframe based business application software suite. On July 6, 1992, SAP launched R/3. It was client-server version software that was manageable on multiple platforms and operating systems, such as Microsoft Windows or UNIX.
'3' in R/3 means '3-tiered' as it is a client/server based application. It utilizes a 3-tiered model:
· Presentation layer, or client, which interfaces with the user.
· Application layer which houses all the business-specific logic.
· Database layer which records and stores all the information about the system, including transactional and configuration data.
SAP MODULE
SAP's solution includes a number of functional modules, which support transactions to execute key business processes, such as:
l) Customer Relationship Management (CRM)
m) Enterprise Asset Management(SEM)
· SAP Financial Accounting (SAP FI)
The Financial Accounting (SAP FI) module in SAP is designed to capture organizations business transactions in a manner that will satisfy external reporting requirements. Local legal considerations are pre-delivered with the system and the ability to manage and report on multiple companies in multiple countries with multiple currencies is part of standard functionality. Integration with Sales and Distribution, Purchasing and Materials Management allows for the ability to select any financial transaction and "Drill Down" to the originating transaction whether it is a purchase Order, Sales Order or material movement.
Financial Accounting includes the following sub-modules:
a) General Ledger (FI-GL): sub module where financial accounting data for a legal entity is recorded.
b) Accounts Payable (FI-AP): sub module where vendor transactions are recorded and administered within FI
c) Accounts Receivable (FI-AR): sub module where customer transactions are recorded and administered within FI.
d) Bank Accounting (FI-BL): deals with banking activities.
e) Legal Consolidation: sub module with the central task of combining the financial operating results of the companies within a group to provide overall results for the group.
f) Asset Accounting (FI-AA): encompasses the entire lifetime of the assets from purchase order or the initial acquisition through retirement. To a large extent the system automatically calculates the values for depreciation, interest, insurance
g) Funds Management (FI-FM): processes business trip and expense data. It may be integrated with HR (Personnel Data and Payroll).
h) Travel Management (FI-TV): processes business trip and expense data. It may be integrated with HR (Personnel Data and Payroll).
i) Special Purpose Ledger (FI-SL): provides summary information from multiple applications at a level of detail that the user defines that provides summary information from multiple applications at user defined levels.
The flexibility of the Finance modules organizational structure gives the module the ability to handle any economic situation. Whether a smaller organization with a single legal entity or a large organization with numerous companies, consolidations and varying legal requirements, the FI module can support and automate most financial postings and reporting.
· SAP Financial Supply Chain Management (SAP FSCM)
FSCM provides the ability to have a better view of your corporate cash flow, manage disputes with your customers, and add efficiency to your billing processes. Below, you will find a diagram of the sub-components of FSCM and their key features.
The Financial Supply Chain Management module (SAP FSCM) includes the following information and processes:
a) Credit Management
b) Cash and Liquidity Management
c) Collections Management
d) Dispute Management
e) Treasury and Risk Management
· SAP Materials Management (SAP MM)
The Materials Management module (SAP MM) consists of all master data, system configuration, and transactions to complete the Procure to pay process. This process map spans from MRP generated procurement proposals through final invoice receipt and verification.
SAP Materials Management Components or Sub-Components:
a) Vendor Master and Material Master Data
b) Consumption Based Planning
c) Purchasing
d) Inventory Management
e) Evaluation of Materials
f) Invoice Verification
g) Physical Inventory
h) External Services Management
· SAP Controlling (SAP CO)
The purpose of the Controlling (CO) module in SAP is to provide organizations with a method of slicing and dicing data to view costs from an internal management perspective and provide a view of profitability beyond that of basic financial reporting. This allows the organization to create information in a manner that is tailored to their specific business measurements needs. Controlling allows an organization to:
a) Plan and track overhead costs within the company's specific organizational structure.
b) Track costs related to specific projects or events and either capitalize those costs or charge them to appropriate departments upon completion.
c) Perform "Activity Based Costing".
d) Perform Product Costing, measuring production cost and variances.
e) Report profitability by product line, division, or other internal measurement.
f) Report sales and gross profitability by external measures such as market segments or customer groups.
Controlling consists of all master data, configuration, and reporting required to analyze both spend and revenues, both within and across organizations.
Subcomponents of the SAP Controlling (SAP CO) Module:
a) CO-OM - Overhead Management
CO-OM-CCA - Cost Center Accounting
CO-OM-OPA - Internal Order Accounting
CO-OM-CEL - Cost Element Accounting
CO-OM-ABC - Activity Based Costing
b) CO-PCA - Profit Center Accounting
c) CO-PA - Profitability Analysis
d) CO-PC - Product Costing
· SAP Sales and Distribution (SAP SD)
The Sales and Distribution (SAP SD) consists of all master data, system configuration, and transactions to complete the Order to Cash process. It includes the following information and processes:
a) Customer Master and Material Master data
b) Sales Orders
c) Deliveries
d) Pricing
e) Billing
f) Credit Management
Subcomponents of the SAP Sales and Distribution (SAP SD) Module:
a) Master Data
b) Sales Support
c) Pendulum List Indirect Sales
d) Sales
e) Shipping and Transportation
f) Billing
g) Empties Management
h) Credit Management
i) Foreign Trade/Customs
j) Sales Information System
· SAP Logistics Execution (SAP LE)
Logistics Execution covers the areas of Warehouse Management and Inbound Receiving and Outbound Shipping processing.
Warehouse Management provides an additional level of stock location detail than SAP Inventory Management. Inventory Management only maintains stock quantities at the Storage Location level, which is typically an area of your warehouse or a building on your company's campus. Warehouse Management manages stock down to the bin level, or to the physical coordinates within your warehouse. Warehouse Management also provides Picking and Put away Strategy functionality.
Warehouse Management provides an additional level of stock location detail than SAP Inventory Management. Inventory Management only maintains stock quantities at the Storage Location level, which is typically an area of your warehouse or a building on your company's campus. Warehouse Management manages stock down to the bin level, or to the physical coordinates within your warehouse. Warehouse Management also provides Picking and Put away Strategy functionality.
· SAP Production Planning (SAP PP)
Production Planning consists of all master data, system configuration, and transactions to complete the Plan to produce process. It includes the following information and processes:
a) Material Master, Bill of Material, Routing and Work Center data
b) Sales and Production Plans
c) Long Term Planning
d) Demand Management
e) Material Requirements Planning (MRP)
f) Capacity Planning
g) Production Orders
h) KANBAN
SAP Production Planning (SAP PP) is compromised of the following modules:
a) Master Data - includes the material master, work centers, routings and bill of materials.
b) SOP - Sales and Operations Planning (SOP) provides the ability to forecast sales and production plans based on historical, current and future data.
c) DRP - Distribution Resource Planning allows companies the ability to plan the demand for distribution centers.
d) Production Planning - includes material forecasting, demand management, long term planning and master production scheduling (MPS).
e) MRP - Material Requirements Planning relies on demand and supply elements with the calculation parameters to calculate the net requirements from the planning run.
f) Shop Floor Control - includes the processing of production orders, goods movements, confirmations and reporting tools for production.
g) Capacity Planning - evaluates the capacity utilized based on the work centers available capacity to show capacity constraints.
h) Repetitive Manufacturing - in repetitive manufacturing, the manufacturing process is usually simple in that the same products are produced over a long period of time. This module provides the transactions and business process for companies to run repetitive manufacturing in SAP.
i) KANBAN - is a process of replenishment based on a pull system using KANBAN cards to generate the replenishment cycle.
j) Product Cost Planning - is the process of evaluating all the time values and value of component materials to determine the product cost.
· SAP Quality Management (SAP QM)
SAP Quality Management (QM) assures that products meet stringent regulatory standards, are safe and uniform, and meet company product specifications. SAP QM processes are thoroughly integrated into the manufacturing process. The Quality Management module covers all classic quality management tasks, such as quality planning (setup of data for QM tasks), quality inspection, and quality control. SAP has several QM terms that are important to note.
a) Quality Planning: the creation and management of master data that is required to plan and complete inspections.
b) Quality Inspection: the identification of whether an inspection unit meets specified criteria.
c) Quality Certificates: documents that contain text, value, and inspection results, which are used to certify the material.
d) Quality Notifications: the recording and processing of internal or external problems that result from poor quality.
e) Quality Control: the combination of specification from inspection planning, results from quality inspections, and quality notifications form the basis for quality control.
f) Test Equipment Management: the management of test equipment in the form of master data records in SAP.
· SAP Plant Maintenance (SAP PM)
Plant Maintenance operates the overall maintenance business processes and functions. The Plant Maintenance module allows a maintenance organization to:
a) Identify, document, and correct failures and degradations of any assets for which they have responsibility.
b) Plan and schedule activities to prevent or predict failures and keep assets and processes operating within design specifications
Both Corrective and Preventative maintenance processes exist in the Plant Maintenance module. Corrective maintenance refers to the activities conducted by the Maintenance Organization to repair equipment of all forms within their area of responsibility. Preventive maintenance is a discipline that uses processes and activities that focus on the prevention of failures or performance degradation before it occurs
Subcomponents of the SAP Plant Maintenance (SAP PM) Module:
a) Management of Technical Objects - includes master data objects such as functional locations and equipment master records.
b) Maintenance Processing - includes processing steps such as notifications and work orders.
c) Preventative Maintenance - includes maintenance planning and work scheduling tasks.
· SAP Project System (SAP PS)
Project System provides tools to track project milestone, costs and resources. SAP's Project System module contains tight integration to the Controlling, Human Resources, and Logistics modules. It utilizes personnel records from HR, rolls costs into Controlling and links to materials or customers in the Logistics modules.
Two key objects that define the Project in SAP are:
Two key objects that define the Project in SAP are:
a) Work Breakdown Structure - defines tasks and assign resources to those tasks
b) Network - defines the dependencies within the Work Breakdown Structure (WBS)
Common processes in Project System include:
a) Tracking costs against WBS elements. These costs can either be from personnel time charged against the project or from materials and/or services procured to support the project.
b) Tracking milestones against key dates defined in the project.
· SAP HUMAN RESOURCE (SAP HR)
The Human Resources module (SAP HR) consists of all master data, system configuration, and transactions to complete the Hire to Retire (or, as some say, Fire) process. It includes the following information and nodules.
a) Administration (PA): sub module helps employers to track employee master data, work schedules, salary and benefits information.
b) Personnel Development (PD): functionality provided by this sub module focuses on skills of each employee, qualifications and career plans.
c) Time Evaluation: process attendance and absences, gross salary and tax calculations,
d) Payroll: payments to employees and third party vendors
More SAP Human Resources (HR) Components or Sub-Components:
a) Organizational Management
b) Personnel Administration
c) Recruitment Time Management
d) Payroll Benefits Compensation
e) Management Personnel Cost
f) Planning Budget
g) Management Personnel
h) Development Training & Event Management
i) Travel Management
j) Time Management
· SAP CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
Customer relationship management (CRM) is a broadly used term that covers concepts used by organizations to manage their relationships with customers and stakeholders to reduce costs and increase profitability by solidifying customer loyalty.
SAP CRM is the customer relationship management software that facilitates the user to focus on the customer value, loyalty, and profitability across the entire value chain using the front-office and back-office functionality that complements the industry-specific processes. The SAP CRM provides a web-based user interface which is unified across the CRM centric solutions that can be uniquely tailored comprehensively for the business users and covering all channels across marketing, sales, and service followed up with the embedded analytics and end-to-end, industry-specific processes.
a) Accounts and contact management: The Company can view a list of all customers and drill down with different parameter like age, country of origin, products purchased.
b) Activity Management: The Company can focus its energy on following up the customers that are willing to buy or need more supplies.
· SAP ENTERPRISE ASSET MANAGEMENT (EAM)
Enterprise asset management (EAM) means the whole life optimal management of the physical assets of an organization to maximize value. It covers such things as the design, construction, commissioning, operations, maintenance and decommissioning/replacement of plant, equipment and facilities. "Enterprise" refers to the management of the assets across departments, locations, facilities and, in some cases, business units. By managing assets across the facility, organizations can improve utilization and performance, reduce capital costs, reduce asset-related operating costs, extend asset life and subsequently improve ROA (return on assets).
On the operations side, EAM caters to increased efficiencies of all assets including inventory, regulatory compliance and human resources by combining the salient goals of investment, maintenance, and repair and operations management. Simultaneously, EAM addresses business challenges that include productivity enhancement, maximizing asset life cycle, minimizing total cost of ownership and support of the technology and supply chain infrastructure.
And, SAP Service and Asset Management give asset owners and operators unprecedented capabilities for managing assets, equipment, and facilities. They can manage all types of physical assets, such as production equipment, facilities, and infrastructures over the complete life cycle of those assets – including design specification and procurement, installation and start-up, maintenance and operations, and decommissioning and disposal.
Functional components
FINANCIAL - FICO | Human Resources - HR | Cross Application (X-Apps) |
· SAP FI - Financial Accounting · SAP CO - Controlling · SAP EC - Enterprise Controlling · SAP AM - Asset Management · SAP EAM - Enterprise Asset Management · SAP TR - Treasury · SAP IM - capital Investment Management · SAP GL - General Ledger · SAP AP - Accounts Payable · SAP AR - Account Receivable) · SAP AA - Asset Accounting · SAP LC - Legal Consolidation · SAP FM - Funds Management · SAP BL - Bank-related Accounting · SAP TR-CB - Cash Budget Management · SAP TR-MRM - Market Risk Management · SAP TR-CM - Cash Management · SAP TR-LO - Loans Management · SAP TR-TM - Treasury Management | · SAP HR - Human Resource · SAP PA - Personnel Administration · SAP PD - Personnel planning and Development · SAP PA-APP - Applicant Management · SAP PA-BEN - Benefits · SAP PA-EMP - Employee Management · SAP PA-INW - Incentive wages · SAP PA-PAY - Payroll · SAP PA-TIM - Time Management · SAP PA-TRV - Travel Expenses · SAP PD-OM - Organizational Management · SAP PD-RPL - Room Reservations Planning · SAP PD-WFP - Workforce Planning · SAP PD-SCM - Seminar and Convention Management · SAP PD-PD - Personnel development. | · SAP xApp for Manufacturing Integration & Intelligence · SAP APO - Advanced Planner and Optimizer · SAP Live Cache · SAP WF - Workflow · SAP BW- Business Warehouse · SAP BIW - Business Intelligence & Data Warehousing · SAP Analytics · SAP xPD - Product Definition |
LOGISTIC & MANUFACTURING - MAINLY SD/MM | LOGISTIC & MANUFACTURING - MAINLY SD/MM (cont.) | LOGISTIC & MANUFACTURING - MAINLY SD/MM (cont.) |
· SAP MM - Material Management · SAP MRP - Materials Requirement Planning · SAP ML - Material Ledger · SAP SD - Sales & Distribution · SAP PP - Production Planning · SAP DS - Detailed Scheduling · SAP LO - General Logistics · SAP SM - Service Management · SAP PM - Plant Maintenance · SAP LE - Logistic Execution · SAP MM-PUR - Purchasing · SAP MM-IM - Inventory Management · SAP MM-WM - Warehouse Management · SAP MM-IV - Invoice Verification · SAP MM-IS - Information System · SAP MM-CBP - Consumption Based Planning · SAP MM-EDI - Electronic Data Interchange · SAP SD-MD - Master Data · SAP SD-CAS - Sales Support | · SAP SD-SLS - Sales · SAP SD-SHP – Shipping · SAP SD-BIL - Billing · SAP SD-SIS - Sales Information System · SAP SD-EDI - Electronic Data Interchange (EDI) · SAP SD-GF General Sales Functions · SAP PP-SOP - Sales and Operations Planning · SAP PP-CRP - Capacity Requirement Planning · SAP PP-MP - Master planning · SAP PP-ATO - Assembly orders · SAP PP-BD - Basic Data · SAP PP-IS - Information System · SAP PP-KAB - Kanban/Just-in-Time · SAP PP-MRP - Material Requirements Planning · SAP PP-PDC - Plant Data Collection · SAP PP-PI - Production Planning for Process Industries · SAP PP-REM - Repetitive Manufacturing · SAP PP-SFC - Production orders · SAP PM-EQM - Equipment and Technical Objects · SAP PM-IS - PM Information System · SAP PM-PRM - Preventive Maintenance | · SAP PM-PRO - Maintenance Projects · SAP PM-WOC - Maintenance Orders Management · SAP LO-AB-TC - Trading Contract · SAP LO-BM - Batches · SAP LO-ECH - Engineering Change Management · SAP LO-EHS - Environment Management · SAP LO-EWB - Engineering Workbench · SAP LO-HU - Handling Unit Management · SAP LO-LIS - Logistics Information System · SAP LO-MAP - Merchandise & Assortment Planning · SAP LO-MD - Logistics Basic Data · SAP LO-MDS - Merchandise Distribution · SAP LO-PDM - Product Data Management · SAP LO-PR - Forecast · SAP LO-RIS - Retail Information System · SAP LO-SCI - Supply Chain Planning Interface · SAP LO-SRS - Retail Store · SAP LO-VC - Variant Configuration |
PRODUCT LIFE CYCLE MANAGEMENT – PLM | PRODUCT LIFE CYCLE MANAGEMENT – PLM (CONT.) | GOVERNANCE, RISK, AND COMPLIANCE - SAP GRC |
· SAP QM - Quality Management · SAP QM-QP - Quality Planning · SAP QM-IM - Quality Inspection processing · SAP QM-QC-AQC - Quality control · SAP QM-IT - Test equipment management · SAP QM-QN - Quality notifications · SAP QM-CA - Quality certificates · SAP PS - Project System · SAP DMS - Document Management System · SAP PPM - Project and Portfolio Management · SAP EHS - Environment, Health and Safety · SAP PLM_RM - Recipe Management · SAP PLM-AM - Audit Management · SAP QM-CR - General functions · SAP QM-PT-RP - Control in logistics · SAP PLM400 - Quality Management · SAP LO170 - Quality Management · SAP PLM405 - Quality Inspections · SAP LO705 - Quality Inspections · SAP PLM410 - Quality Notifications | · SAP LO710 - Quality Notifications · SAP PS-CAF - Payments · SAP PS-CON - Confirmation · SAP PS-COS - Costs · SAP PS-CRP - Resources · SAP PS-DAT - Dates · SAP PS-DOC - Documents · SAP PS-IS - Information System · SAP PS-MAT - Material · SAP PS-PRG - Progress · SAP PS-REV - Revenues and Earnings · SAP PS-SIM - Simulation · SAP PS-ST - Structures · SAP PS-VER - Versions | · SAP SDN · SAP Virsa · SAP GTS · SAP xEM · SAP CPM - Corporate Performance Management · SAP SEM - Strategic Enterprise Management · SAP Strategy Management · SAP Business Planning and Simulation · SAP Credit Management |
QUESTIONNAIRE
1. How would you define your business process?
PAK-QATAR General Takaful Ltd is one of the pioneer’s General Takaful operators in Pakistan. We look forward to bringing high quality products in line with Sheriah principles which meet the needs of the public with the highest levels of service to Pakistan. If I define the business process in one line it would be “New Business, Underwriting, Policy Issuance and then Policy Servicing”.
2. Were you using any other tool or MIS before implementing ERP?
Yes
3. Explain the ERP Implementation Phases? How long it take? What was your role?
a) ERP implementation is not solely a technical job. A lot of planning and communication is required for successful ERP implementation which should be done in various stages before starting the process because failure can result in enormous wastage of effort and money whereas a successful ERP implementation can improve an organization’s performance manifolds.
After performing initial project planning which include project procedures, reviewing technical requirements, finalizing project team members & their training. I along with my members then conduct a detailed study of business processes and business requirements. This is the phase where Project Team Members interact with respective Core Team Members or Process Owners. The entire requirements gathered during this phase are documented as Business Blueprint. Later Unit Testing, Final Integration Test along with the documentation takes place. End User Training is also conducted in order to make our employees comfortable with the environment. Lastly we go live. During this phase, all the problems/issues related to hardware, network, operating system, database, training, and application system are addressed by met team members and they help the end users in achieving their day to day task/assignments.
b) More than 2 years, I was the project director
4. Which legacy software system are you using for present business transactions?
Quickbooks
5. What kind of planning was done before implementation?
Before implementing ERP, a great deal of pre-purchase effort is done to decide what kind of ERP software system will be the best fit for our organization. Once decided comprehensive ERP implementation plan and timeline is prepared that includes planning for resources as well as physical and IT infrastructure.
6. What were the problems that you faced with the earlier system or process?
Limited functionality and reporting capability.
7. How you selected the ERP and Modules?
A lot of hardwork is required to select an appropriate ERP for an organization. Analysis of need is conducted and business process is defined along with key areas and strengths of current business and future needs which will be fulfilled by the software. Selection is carried through evaluation of different available products based on solution compatibility with the business, total cost of ownership and Return on Investment.
8. What was and what is your employee ratio before and after implementation of this process?
No change, since we are a 4 year old company only, we didn’t have much staff even before the implementation of the system. However future requirement of staff would be reduced.
9. How can an ERP such as SAP help a business owner learn more about how business operates?
· Helps integrate multiple business units.
· Helps to achieve competitive advantage by improving its business process.
· The real-time functionality of the SAP modules allows for better strategic planning.
· Automate and standardize HR processes for improved service delivery.
· Operate better through streamline of financial processes for superior service at lower cost.
· Decide better through greater insight with real-time information and visibility.
· Operational efficiency and better customer service.
· Get an insight into the figures like budget versus actual, revenue shortfalls, cost overruns, better reporting, etc.
· Reduce paper documents by providing on-line formats for quickly entering and retrieving information.
10. Name some drawbacks of ERP that you faced?
· Since the system follows international business processes, some of the local business processes are not taken care of without customization.
· involves an ongoing process for implementation, which is often never completed
· Expertise in SAP is limited.
11. How can businesses use ERP for competitive advantage?
· Operational efficiency and better customer service.
· Decide better through greater insight with real-time information and visibility.
12. How many modules are there in your selected ERP?
Many
13. How many are implemented and why?
Two modules are implemented; Finance and Controlling / Human Capital Management because we are a service company and other modules are relevant for manufacturing companies.
The reason why we have implemented SAP HR module is employees or Human Resources are considered the most powerful resource. So to maintain the employee related data we require one system which ensures accuracy and consistent within the organization. This module covers some basic process such as.
· Personnel Administration (PA) sub module helps employers to track employee master data, work schedules, salary and benefits information.
· Personnel Development (PD) functionality provided by this sub module focuses on skills of each employee, qualifications and career plans.
· Time Evaluation: process attendance and absences, gross salary etc.
· Payroll: payments to employees and third party vendors.
For meeting all the accounting and financial needs we require a module. SAP FI module provides the required financial information which allows for better decision making and strategic planning. This module covers some of these aspects,
· Accounts receivables and Accounts payables
· Asset accounting
· General ledger
· Consolidation that combines financial statements of multiple entities within an organization. These statements provide an overview of the financial position of the whole company.
14. What are the benefits?
· Operational efficiency and better customer service.
· Decide better through greater insight with real-time information and visibility.
15. Time period (for how long is ERP implemented)?
Not Applicable
16. What are your estimated time lines for the implementation? Has the ERP System Live date been though about?
It took almost 2 yrs for ERP to be implemented and the project was completed on schedule. System has already gone live.
17. Will customers and suppliers be provided access to their respective ledger information from internet?
No
18. What are the key business drivers behind the ERP implementation?
Better financial planning and operational efficiency.
19. How this ERP system is serving to your top level of management in decision making?
Better financial planning which would result in reduction of cost as well increased efficiency.
20. Oracle/Microsoft is also one of the best ERP application so why you prefer the SAP?
We have selected SAP because,
· It has taken the "best" business practice (that covers most of what you want to do) and made them into SAP processes.
· Supports almost all platforms.
· Supports small to large scale organizations.
· Customers enjoy more flexible and fast implementation of their ERP systems.
21. When did the first module of your ERP system go live (mm/yy)?
March 2011
22. If you have purchased ERP software and haven’t implemented all the modules, why have you waited?
Because other modules are not relevant to us.
23. We would like your opinion on some future ERP trends?
As far as our company is considered, we might go for others modules if needed. But it will take some time until our employees adopt the new environment. Considering CRM in future will be a good choice.
24. How would you define your organization from the Information System management point of view?
We are a highly information driven company and rely on our systems for our decision making.
We try to increase the efficiency by combining optimized business process, quality management through usage of IT solutions.
25. Why time factor is critical yet important, to the implementation of ERP with respect to business processes and training of employees?
Creating concise timelines and clearly communicating the importance of them to your team, sets the stage for a smooth implementation and helps ensure the work gets done on time and within your original budget because increased time results increased costs.
26. How implementation of ERP did affected the working of the organization? Is there any significant change that occurred? If yes why and if no, why not?
After implementing SAP financial and MIS reporting have been much streamline specially those which are critical for decision making.
27. What are the challenges in the future that you would expect to occur regarding the nature of your organization and how the ERP system could be helpful in this perspective?
Changes in product design, distribution channel and their profitability. ERP would provide us the date / info required for the decision making.
28. Explain the process involved in integrating all the departments through ERP?
In our case ERP is only implemented in finance and HR departments for their respective modules. So there was no cross department coordination involved.
AFSHAN NAQVI
Head of Information Technology & Systems
Phone: (92-21) 4326107
Fax: (92-21) 4386451
Email: afshan.naqvi@pakqatar.com.pk
COMPARATIVE ANALYSIS & SUGGESTIONS
· What I Have Learned:
By conducting and interview I got to learn that PAK-QATAR General Takaful Ltd is one of the pioneer’s General Takaful operators in Pakistan. They look forward to bringing high quality products in line with Sheriah principles which meet the needs of the public with the highest levels of service to Pakistan.
The main reason of their shift towards implementing an ERP is to achieve operational efficiency, better customer service, better financial planning and to be able to decide better through greater insight with real-time information.
PAK-QATAR is just a 4yr old company and it has not been so much time that there ERP has gone live. As they are services providing company and due to nature of their company they are using only two modules of SAP i.e. Finance and Controlling and Human Capital Management.
The reason why they have implemented SAP HR module is employees or Human Resources are considered the most powerful resource. So to maintain the employee related data they require one system which ensures accuracy and consistent within the organization. This module covers some basic process such as.
a) Personnel Administration (PA) sub module helps employers to track employee master data, work schedules, salary and benefits information.
b) Personnel Development (PD) functionality provided by this sub module focuses on skills of each employee, qualifications and career plans.
c) Time Evaluation/management: process attendance and absences, gross salary etc.
d) Payroll: payments to employees and third party vendors.
The reason why they have implemented SAP FI module is to meet all the accounting and financial needs they require a module. SAP FI module provides the required financial information which allows them for better decision making and strategic planning. This module covers some of these aspects.
a) Accounts receivables and Accounts payables
b) Asset accounting
c) General ledger
d) Consolidation that combines financial statements of multiple entities within an organization. These statements provide an overview of the financial position of the whole company.
Through these modules several reports can be generated such as,
a) Employee Analysis Report.
b) Payroll Analysis Report.
c) Report on Employees Situation and Utilization. (Mainly used in Service Oriented Industry)
d) Report on Insurance
e) Debt Analysis Report.
f) Financial analysis of customer
g) Profit analysis
As their main focus is to achieve better financial planning and operational efficiency, so they should try to run most modules of finance in particular of their interest because finance plays a major role in their business process. But they have not implemented some modules which includes training and event management, travel management, funds management which will help them in future if implemented well.
If we talk about environment for SAP, then we can say that it is installed on HP, dell system supports MS windows operating system at Pak Qatar which goes well with my internet survey.
· Suggestion:
I would suggest they should try to focus on implementing other sub modules of HR and FI in future to manage the workforce and financial aspect more efficiently. They should try to improve their relation with their customers so that they will earn more profit as they are earning now. I know it will take some for employees to adopt new environment i.e. SAP but this change is for their betterment and for improved and well defined business process.
Training helps in increasing the job knowledge and skills of employees at each level. The horizons of human intellect and an overall personality of the employees can be enhanced if he has given proper training. The productivity of the employees can be increased which helps the organization to achieve its long-term goal. So we can see how important training is for an organization.
Pak Qatar can think of implementing following sub modules in future,
· SAP training and event management (HR-TEM) module
· SAP travel management (HR-TM) module.
· Funds Management (FI-FM) manages business trip and expense data.
SAP training and event management (HR-TEM) and Funds Management (FI-FM) module
SAP training and event management features will help in number of functions that aids in organizational training and management by investing minimum efforts. It can be used to update employee skills and information and extend as per requirement. The module can be incorporated with developmental programs according to needs of the employee and also to educate under qualified staff where as FI-FM will be use to keep track of expenses related to training, trips and trips.
SAP travel management (HR-TM) module
The Travel & Expense Automation procedure in SAP allows travel requests and trip expense statements to be created in SAP. These SAP documents are linked directly to the financial & human resource modules.
This module can be used only for the employees and not for any external persons, in other means HR master data need to be available for the employees those who are going to use travel expense module.
Go for E-service:
The online service solution can adapt to your personal needs by enabling, restricting, enhancing or disabling features for any common user scenarios. Offer specific functionalities depending on the user group such as companies, customers. Companies often stay in conflict with the challenge to provide the best possible service to the customer and as well as keeping the cost under control, that's where SAP's solution steps in.
As told earlier that PAK QATAR is providing services to different customers both B2B and B2C so in order to manage their relationships with customers and stakeholders they need to have a good CRM that will increase profitability by solidifying customer loyalty. CRM brings together information from all sources within and outside an organization to give one, holistic view of each customer in real time.
Through implementing CRM;
a) The company can look into its systems to see which customers bring in the most revenue.
b) What is the demographic of the current customers?
c) Be able to target these customers.
And currently customers are also not provided with access to their respective ledger information from internet so e-payment will ease the customers to pay the bills from their homes.
E-payment
d) Pay bills online using Credits, Credit Card, Debit Card or Direct Debit (Bank Account)
e) Payments Against Individual Debits Or Balance
f) Cash Payment Notifications
g) Partial Payments Support
h) Withdraw Unprocessed Payments
i) Payment History
This would offer their customer, your business partner or employees the tools they need to manage bills and payments anywhere and to get access to fully automated services, this would result in more customer satisfaction.
REFERENCES
· http://www.hostlogic.com/solution_for_service
· http://sapskills.blogspot.com/2008/05/sap-fico-sub-modules.html
· http://www.get-erp-training.com/106/sap-module-review-sap-crm-customer-relationship-management/
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