Role of HRIS in
Improving Modern HR Operations
Abstract
The role of HR is becoming pivotal in the 21st
century. As organizations face stiff market and other external pulls and
pushes, the HR becomes vital source for managing future challenges. A strategic
HRIS provides important information about human resources needs and
capabilities; this information assists the management team in establishing the
organizational mission and setting goals and objectives in motion. Considering
this framework, this paper aims to study the use of HRIS in improving HR
operations. Particularly, it focuses on the need of HRIS in the performance of
HRM functions at the lowest possible cost and also at a fast rate, which pose
increased challenges for HR professionals. Organizations have started to
automate these functions by introducing HRIS technology.
Keywords: Strategic HR Planning, Information Systems, HRIS
Applications
Information
Systems for Human Resources Management :
Information is an essential tool for managers in
the retention, recruitment, utilization and evaluation of human resources in
organizations. Since they support the goals and objectives of the organization,
information systems play an important role in planning and management of human
resources. These systems will serve as an important personnel administration
operational programs, including employee record keeping, budget control,
compensation, benefits management, and government reporting. A human
resources information system (HRIS) is the integration of software, hardware,
support functions and system policies and procedures into an automated process
designed to support the strategic and operational activities of the human
resources department and managers throughout the organization.
An HRIS database maintains an inventory of
people, job skills, and positions and its system draws on these inventories for
transaction processing, reporting, and tracking. The HRIS provides a foundation
for a set of analytical tools that assist managers in establishing objectives
and in evaluation the performance of the organization's human resources
programs. The well designed HRIS will serve as the main management tool for
aligning human resources department goal with long term planning goals.
Development
of HRIS :
HRISs
are systems used to collect, record, and store, analyze, and retrieve data
concerning an organization‟s human resources. The collection of information
on aspects of work life as diverse as salary and payroll, compensation, leave,
accidents, superannuating and employee benefits has always been part of the
human resource manager‟s function.
In the early development of human resource
management, information systems, although often accurate and comprehensive,
were mainly used for administrative and operational purposes. Forms were used
to collect leave requests, workers compensation and accident data, and salary
variation and superannuation entitlements. During the 1970s and 1980s, several
factors radically changed attitudes towards human resource information systems.
The increasing complexity of payroll systems in this period demanded more
flexibility in, and access to information system. In large organizations,
centralized payroll processing sections began to be separated from other human
resource functions. Some organizations contracted their payroll
responsibilities to external payroll bureaus with greater technological
expertise, and for reduced
costs.
Nature
and Benefits of HRIS:
Modern human resource information systems are
comprehensive, accurate and accessible systems for recording employee and work
data relevant to HRM, HR and organizational planning. HRIS is the system used
to acquire, store, manipulate, analyze, retrieve and distribute pertinent information
regarding an organization‟s human resources. Its purpose is to facilitate,
or support, straight, tactical and operational decision making, to avoid
litigation, to evaluate programs, policies, or practice and daily operations
Specific benefits of such systems include:
1.Improved planning and program development using
decision support software.
2. Decreased administrative and HR costs
3. Accuracy of information
4. Enhanced Communication at all levels. Not all
systems fulfill all these requirements, nor is such a complete system suitable
for all organizations. Essentially however all HRIS contain information on:
Employees
Jobs and work conditions
Positions
HR events (e.g. recruitment. training and development, performance appraisals,
and terminations).
Comprehensive and integrated HRIS can be used
widely -in administrative, operational and strategic fields by HR and other
managers. On the operational level HRIS data can be used to identify potential
internal applicants for job vacancies, saying external recruitment costs and
assuring employees of career opportunities. Strategically, such information may
be used to gauge the effectiveness of current recruitment or promotional
systems, their costs and/ or benefits, and enable subsequent changes of
direction in line with proposed organizational strategies.
HRIS enables the human resource department to
make a more active role in organizational planning. Computerization will make
forecasting more timely, cost effective, and efficient. Integration and storage
in a single database all of the human resources information. HRIS will
accelerate the process of comparing costs and benefits of human resources
activities.. An effective HRIS will facilitate the east storage and retrieval
of human resources records that are very vital for operations. Human resources
information systems (HRIS) can play an important part in acompany‟s HR function.
After all, we live, work and play in the information age. Implementing an
effective HRIS can be sure-fire for HR to stay on the cutting edge in its bid
to deliver more effective and streamlined service.
HRIS can assist human resources in numerous ways,
but particularly in their day-to-day duties by streamlining workflow processes
through control processes, system interfaces and database validation. One of
the most common HR gripes is being bombarded with mundane e-mail and
administrative work that takes away from the actual practice of „walking the
floor‟.
For instance, a HRIS can automatically route e-mails to a generic mailbox that
anyone in HR might open up and see what processing and transactions have been
going on. For those e-mails that need approval it can use the information structure
within the HR database to work out which person works in which division, who
has approved it initially and who to forward that approval to the next person.
In this instance a database can also maintain all
the rules, so if the e-mail is not acted on for several days, the HRIS then
escalates the issue and goes to the next in charge or works out what it needs
to do, which in turn reduces paper flow. When a new employee comes on board,
for instance, the HRIS creates e-mails that need to be generated so that
security knows about the new employee, switchboard is notified and the legal
department is advised about if there are any compliance or registration issues.
With continued technological breakthroughs HRIS
systems are becoming increasingly advanced. One of the most core HRIS functions
is intranet HR self-service. Some larger companies use their intranet today for
online appraisals, career management, sentiment surveys, training registrations
and publishing people related company information, HRIS can also integrate with
desktop applications including e-mail, word document merges and schedules via
triggered actions within the HRIS, so that events and actions are monitored,
documents generated, appointments booked and checked and emails prepared and sent
(online analytical processing databases), real time systems, web GUI‟s and scanned
data.
Types of
Human Resource Information (HRIS)
Operational
HRIS:
Operational human resource information systems provide the manager
with data to support routine and repetitive human resource decisions. Several
operational-level information systems collect and report human resource data.
These systems include information about the organization‟s positions and employees and
about governmental regulations.
1. Employee Information Systems: The human resource department
must maintain information on each of the organization‟s employees for a variety of
decision and reporting purposes. An employee profile usually contains personal
and organization-related information, such as name, address, sex, minority
status, marital status, citizenship, years of service or seniority data,
education and training, previous experience, employment history within the
organization, salary rate, salary or wage grade, and retirement and health plan
choices. he employee inventory may also contain data about employee preferences
for geographical locations and work shifts. Another part of an employee
information system is an employee skills inventory. The skills inventory
contains information about every employee, such as work experience, work
preferences, test scores, interests, and special skills or proficiencies.
2. Position Control Systems: A job is usually defined as a group of
identical positions. A position, on the other hand, consists of tasks performed
by one worker. The purpose of a position control system is to identify each
position in the organization, the job title within which the position is
classified, and the employee currently assigned to the position. Reference to
the position control system allows a human resource manager to identify the
details about unfilled positions.
3. Applicant Selection and Placement Information Systems: After jobs and the employee
requirements for those jobs have been identified and after a suitable pool of
job candidates has been recruited, the candidates must be screened, evaluated,
selected, and placed in the positions that are open. The primary purpose of the
applicant selection and placement information system is to assist human
resource staff in these tasks.
4.
Performance Management Information System:
Performance management information systems data
is frequently used as evidence in employee grievance matters. Performance
management information can lead to a number of decisions beyond merely
supporting the operational decision to retain, promote, transfer, or terminate
a single employee.
5. Government Reporting and Compliance
Information Systems:
Government
Reporting and Compliance Information Systems provide information needed both to
maintain compliance with government regulations and to improve productivity and
reduce costs associated with employees.
Tactical HRIS:
Tactical information systems provide managers
with support for decisions that emphasize the allocation of resources. Within
the human resource management area, these decisions include recruitment
decisions; job analysis and design decisions, training and development
decisions, and employee compensation plan decisions.
1. Job Analysis and Design Information Systems: The information
inputs to the job analysis and design information system include data from
interviews with supervisors and workers and affirmative action guidelines.
Inputs also include information from sources external to the firm, such as
labor unions, competitors, and government from sources external to the firm,
such as labor unions, competitors, and government agencies. The outputs of the
job analysis information system are job descriptions and job specifications.
These outputs provide managers with the basis for many tactical human resource
decisions.
2. Recruiting Information Systems: To direct the
recruiting function, the organization needs to develop a recruiting plan. The
plan specifies the positions to be filled and the skills required of the
employees for these positions. To develop the plan and to monitor its success,
a recruiting information system is necessary to collect and process the many
different types of information needed to construct the plan, including a list
of unfilled positions; the duties and requirements of these positions; lists of
planned employee retirements, transfers, or terminations; information about the
skills and preferences of current employees; and summaries of employee
appraisals.
3. Compensation and Benefits Information Systems:
The
Compensation and Benefits Information Systems may support a variety of tactical
human resource decisions, especially when compensation and benefits information
is related to information from internal and external sources. Compensation and
benefit plans can play an important part in improving an organization‟s productivity.
Tying employee productivity to pay or encouraging increased productivity with
incentive pay plans can often improve an organization‟s productivity
substantially.
4. Employee Training and Development Systems: The training offered
by the employee training and development systems must meet the needs of jobs
available in the organization as identified through the position control system
and the job analysis and design system. The training should also be directed at
those persons interested and capable of benefiting from it, as identified by
the skills inventory and human resource files.
Strategic HRIS:
1. Information Systems Supporting Workforce
Planning: Organization
involved in long-term strategic planning, such as those planning to expand into
new market areas, construct factories or offices in new
locations, or add new products, will need information about the quantity and
quality of the available workforce to achieve their goals. Information systems
that support workforce planning serve this purpose.
2. Information Systems Supporting Labor Negotiations: Negotiating with craft,
maintenance, office, and factory unions requires information gathered from many
of the human resource information systems. The human resource team completing
the negotiating needs to be able to obtain numerous ad hoc reports that analyze
the organization‟s and union‟s positions within the framework
of both the industry and the current economic situation. It is also important
that the negotiating team be able to receive ad hoc reports on a very timely
basis because additional questions and tactics will occur to the team while
they are conducting labor negotiations.
3. Specialized Human Resource Information Systems Software: A great deal of software has been
specifically designed for the human resource function. This software is
available for all types and sizes of computers, including microcomputers.
Software specifically designed for the human resource management function can
be divided into two basic categories: comprehensive human resource information
systems software and limited-function packages that support one or a few human
resource activities. These software packages can be used in computer-based
training programs designed by human resource department for training specific
employees in-group and independent study programs.
4.Comprehensive HRIS: In the last few years, the software industry has produced several
products that organize the various human resource information systems into
integrated software referred to as human resource information systems, or HRIS,
software. In general, the computerization of HRIS has resulted in an integrated
database of human resource files. Position files, employee files, skills
inventory files, job analysis and design files, affirmative action files,
occupational health and safety files, and many other human resource files are
constructed in a coordinated manner using database management systems software
so that application programs can produce reports from any or all of the files.
Thus, the human resource management director can produce reports listing likely
internal candidates for open positions by running an application program that
queries position files, job requirements files, and skills inventory files.
Limited-Function HRIS: Numerous commercial software packages are
sold for use on mainframes, minicomputers, and microcomputers that are designed
to handle one or a small number of human resource functions. Microcomputer
versions of these single-function software packages are relatively inexpensive
and easy to operate and allow the human resource manager to automate a function
quickly and easily.
1. Training Software Many training software packages are available for all types and
sizes of computers to provide on-line training for employees. They include Management
training software Sales training software Microcomputer training software Word
processing training software These software packages can be used in
computer-based training programs designed by human resource department for
training specific employees in-group and independent study programs.
Computer-based training aids often simplify the trainer‟s job and allow the trainer to
individualize instruction more easily than in traditional, group-based training
classes.
Information System (IS) Applications in Human Resource Management
(HRM) The system
of applications of Information Technology (IT) in HRM is referred to as Human
Resource Module. HRIS merges some of HRM functions with the IT field, wherein
the planning and programming of data processing systems have evolved into
standardized routines and packages of Enterprise Resource Planning (ERP)
software. ERP integrates the human resource module with finance, production,
and sales and administration modules. Generally, traditional HRM functions are
common to all organizations. They consist of tracking data regarding personal
histories, family details, skills, capabilities, experiences, pay, benefits and
grievances. Performance of these functions are increasingly complex, must be
performed at the lowest possible cost and also at a fast rate, which pose
increased challenges for HR professionals. Organizations have started to
automate these functions by introducing HRIS technology. Development of client
-server HRIS enables HR executives to assume responsibility and ownership of
their systems compared to client-server architecture, which came largely in the
form of mainframe computers and necessitated heavy capital investment to
purchase program proprietary software. HRIS is developed around six main areas
of human resource management viz., e-recruitment/applicant tracking,
e-training, e- payroll, e-benefits, e-self service and e-time and labour
management. HRIS is developed around six main areas of human resource
management viz., e-recruitment/applicant tracking, e-training, e- payroll, e-benefits, e-self service and
e-time and labour management.
1. E-recruitment / Applicant Tracking: E-recruitment
manages job descriptions and job vacancies, search for candidates and the
interview process. E-recruitment maintains profiles, searches for and refers
jobs to colleagues and follows the recruitment process. E-recruitment/applicant
tracking system reduce administrative tasks, cost and time required to perform
recruitment activities. It is also referred to as an applicant-tracking system;
this is a web-based application that enables the electronic handling of
organizational employment needs. These activities include posting job
advertisement on web sites to stimulate and attract candidates, known as job
boards. Job boards allow candidates to apply on-line and the candidates‟ data are stored on a database
that allows searching, screening and filtering of applications. The application
tracking system shortlists the candidates and arranges for interview and
recruitment-related activities. A company must organize itself internally
before starting any applicant tracking systems evaluation process. When
preparing to evaluate an applicant tracking system, it is essential to form a
collaboration of stakeholders and give these decision makers time to arrive at
an informed decision.
2. E-training: E-training provides a complete, scalable and open infrastructure
that allows organizations to manage, deliver, and track employee training
participation in on-line or classroom-based environments. Trainees interact
with content and/or trainers at their own
pace. Managers
set the business flow from order processing to delivery and performance
management to training output automatically. E-training systems deploy content
to global learners; make use of mixed media and multiple discrete sites on a
single instance of the application, define competencies attained by trainees,
and update the trainees‟
competency profiles. It aims to ensure that HRM provides the right resources,
competent and experienced trainers, and consolidate training initiatives on a
scalable and cost effective basis. In addition, it aims to measure training
effectiveness. E-training, provides learning opportunities not only to
employees, but to customer and all other stakeholders by providing one-stop
administration & automated data.
3. E-payroll: E-payroll models
automatically collect data regarding employee attendance and work record for
the purpose of evaluating work performance, they calculate various deductions
including tax, and generate periodic pay cheques and tax reports. By preparing
paperless online pay slips, the system is able to reduce administrative costs
and time for the total operations. Employees too can view their exclusive data
and get personalized reports. Payroll systems can define standard rules for
automatically assigning and changing employee salary by using simple formulae.
They are able to control processing rules and calculations using fast formula
and use logic for complex cases. They can manage global compensation with one
application by implementing a core payroll engine and installing local
extensions to add the necessary functionality, reporting and process for
individual countries. E-payroll is able to process from data, simultaneously,
fully reconciled results and multiple employee groups.
4. E-benefits: E-benefits
administration models enable HR professionals to track and administer diverse
and complex benefit plans, employee benefit programs which may involve
transpiration medical and health care, insurance, pension, profit-sharing, and
stock option benefits. Such modules, through internet-based automation, can
enable HR to improve benefits support and analysis whilst reducing time and costs
involved in the administration, while increasing the consistency decisions on
compliance issues at various levels across the organization.
5. E-self
service human resource: E-self service HR modules collect process and manage all
other kinds of data and information. or example, employees‟ demography
profiles and addresses recruitment, selection training, development,
promotions, capabilities, skill mapping and compensation planning. Such a
module would allow individual employees to update and use employee-specific
information, personalized to an individual‟s role, experience, work content,
language and information needs. This module helps employees in managing
everything from profiles including skills, resumes, contact details,
self-appraisal data, bank data, learning, benefits and payroll. It empowers
managers to operate transfers, employee training enrollment, performance
appraisals, competency mapping, career planning and development and
terminations. Thus, individual employee and managers are empowered to update
information in order to streamline business processes, reduce costs and errors,
increase speed, and enhance service.
6. E-time and labour: E-time and labour
automates entire time and attendance records keeping process and operations
through an automatically generated virtual time card. The time and labour
management module, by interacting with information technology, collects and
evaluates time and work information. It supports policies for holidays,
over-time, and rounding. It improves reporting, extracting, and processing with
a single database of employee time-related information. It provides an
intuitive, web-based interface. The labour management module, by interacting
with information technology, collects and evaluates time and work information.
This module provides broad flexibility in data collection methods, human
resource distribution capabilities and data analysis, and helps in establishing
organizational cost accounting capabilities. This module allows entering time
via web browser, mobile device and time card. It defines rotation plans based
on shifts and work plans and employee mobility among departments or units. It
supports policies for holidays, over-time, and rounding. It improves reporting,
extracting, and processing with a single database of employee time-related
information. This module is integrated automatically with other modules of
human resource management like payroll and benefits.
Strategic HR Planning & HRIS :Proactive
HR managers ensure that their HRIS contributes to organizational performance. A
recent development in the uses of HRIS in many has been the linking of
„benchmarking‟
practices to the design, choice and implementation of such systems as a
directly strategic initiative. Integration with organizational strategic
objectives is achieved by the subsequent establishment of performance targets
and quantitative measures. As a strategic „tool‟, HRIS can be used to contribute
to the development and modification of HR plans, on both quantitative and
qualitative bases, and to feed into specific HRM functions.
Relationship of
HRIS with Overall MIS: Information is the backbone of healthy and efficient
business management. An information system allows the collection and processing
of data to produce useful information for designated users at each level of
management. Information management must conform to well-defined principles, run
on appropriate software, and be completely adapted to your organization within
an integrated system usually known as Management Information System (MIS).
Management Information System is the entire set of systems and activities
required to manage, process, and use information as a resource in the
organization. HRIS is the part of MIS that provides the information regarding
workforce in the organization and facilitates the decision makers in decision
making process in this regard.
Strategic HR
Planning and HR Information Systems: Proactive HR
managers ensure that their HRIS contributes to organizational performance. A
recent development in the uses of HRIS in many has been the linking of
„benchmarking‟
practices to the design, choice and implementation of such systems as a
directly strategic initiative. Integration with organizational strategic
objectives is achieved by the subsequent establishment of performance targets
and quantitative measures. As a strategic „tool‟, HRIS can be used to contribute
to the development and modification of HR plans, on both quantitative and
qualitative bases, and to feed into specific HRM functions. HR data, if collected
effectively and contained within computerized, accessible systems, can both
compare organizational HR „bottom line‟ outcomes by HRM function,
between functions and with national or international performance benchmark
Purposes of HRIS: All
organizations and their HR mangers need to consider whether their HRIS will be
primarily used for collecting, analyzing, interpreting or reporting employee
information. The nature of the system chosen should reflect this primary
purpose, based upon a realistic analysis of needs prior to its introduction.
Small organizations with stable workforces and secure markets do not require
complicated data analysis, but can benefit from comprehensive and accurate
databases for reporting purposes. On the other hand, large organizations in
competitive and dynamic industries demand strategic HRIS. Every organization
needs to assess its particular needs and identify the most appropriate
information system for its chosen purposes.
Common HRIS
Functions:
Mainly following functions are performed by the HRIS in different
organizations.
Job
analysis information can be placed in the HRIS. The program can write job descriptions
and job specifications. Constant
monitoring of compliance with EEO legislation. Maintain records of rejected
applicants. Saves money and
time in compiling reports. Ensure
that women and minorities or not be adversely affected. Track minority
hiring, recruitment, and advancement. Forecast supply and demand of labor from both the internal
and external labor markets. Useful
for internal recruiting. Can
post job opening for employees to access. Can search for match between job specifications and
applicant qualification. Applicant
tracking system.
Administering
and scoring ability tests. Scanning
resumes submitted online (web based or e-mail) or in person (or mail). Structured
interviews. Matching
qualifications with open positions (finding a good fit).
Also, consider
budgetary concerns.
Help with
registration, tracking training, monitor training costs, and schedule training.
Used to
deliver training.
Career and
managerial succession planning.
Used to
provide assessment tests to help employee‟s plan their own
career.
Predict career
paths.
Provide PA
instruments and results.
Comparisons
between employees, groups, or supervisors ratings.
Monitor
attendance.
Monitor
compliance with Labor Standards.
Individual
sale data can be accessed (tracking commissions).
Benefits can
be managed and administered by computers.
Planned raises
and wage histories.
Provides
reports for Occupational Safety and Health Administration (OSHA).
Track
hazardous materials.
Track
accidents and costs of accidents.
Record
employee safety training.
Record
employee exposure to various conditions and chemicals.
Track
disciplinary actions and grievances.
HRIS
Vendors:
Many
firms today offer HRIS packages. At the Web site for the International
Association for Human Resource Information Management (mentioned Earlier) for
instance Automatic Data Processing Inc. Business Information Technology, Inc.,
Human Resource Microsystems, Lawson Software, Oracle Corporation, PeopleSoft
Inc., Restrac Web Hire, SAP America Inc., and about 25 other firms are listed
as HRIS vendors.
HRIS
Security & Privacy:
The HR department must develop policies and
guidelines to protect the integrity and security of the HRIS so that private
employee information does not fall into the wrong hands. To maintain the
security and privacy of HRIS records, companies should control access, develop
policies and guidelines that govern the utilization of information, and allow
employees to check their records.
A combination of written policy and effective use
of your system's security features is needed to manage issues of data integrity
and privacy. Because employee records are increasingly maintained in computer
files, the traditional recordkeeping policies and practices need to be reviewed
and updated in light of these technological times. Often more complete than
paper records, computer records are full of information that needs to be
protected from inaccurate actions as well as from unwarranted use. Three areas,
in particular, need to be re-examined: employee right to privacy, management
information and legal restrictions.
1.
Employee right to privacy. An
electronic system makes it easier to produce lists, combine data and share
information. These very qualifies can contribute to a breach of privacy. What
constitutes confidential information should be defined in a company privacy
policy. For example, some employees may prefer that their personal addresses and
telephone numbers not be published on a list. Medical information, for
instance, should always be carefully protected.
2. Management information. Businesses
generally want to be close-mouthed about their affairs because of competition
and actions management is considering. A primary goal of automation is the ability to
produce better management information, but safeguards should exist to protect
both the data and ability to produce reports. 3. Legal restrictions. The type
of data that is considered confidential varies from state to state; the HR
department should have a current list of the state requirements for employee
record-keeping. Safeguards for data entry and use of the information can be
handled by written policy and security.
Limitations of HRIS Implementation: Implementation of a sophisticated
information system is often more of a challenge than client expects, and
several potential pitfalls account for this. Cost is one problem: for example,
a representative from “All state Insurance Company” reported that the costs of
moving to a new HRIS had increased 10% per year for five year and that
additional investment would be required to make the transition. Other systems
run into management resistance. Inadequate documentation or training can
undermine the system‟s utility
and increase resistance to the system by exactly those employees and managers
who are supposed to aid in its use. Installing the HRIS therefore needs to be
viewed as a whole but also as a process composed of separate projects, each of
which must be planned and realistically scheduled. Given these sorts of hurdles
a careful needs assessment obviously should be done prior to adopting an HRIS.
Particularly for firms with less than 150 employees, consideration should be
given to depending more of individual software packages for managing separate
tasks such as attendance, benefits and payroll.
2 comments:
The advantages of having a sophisticated HRIS or HRMS are many. Human Resources is an organizational function that deals with issues such as recruitment and selection, training, appraisal, compensation and performance management of the employee. Thanks.
HRMS
Recruit Craft is a Full featured Applicant tracking system and Customer Relationship management software designed specifically for recruiting companies to efficiently manage candidates and clients. It’s a scalable and customizable front and back office solution that natively integrates with LinkedIn, Social Networks and Microsoft Office.
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